Business Contact Manager cannot save this item because it does not recognize some of the properties.

[nowhereman]

Hi all,

I cannot get bcm 2007 to work on my office laptop. It crashes when I
create a new database and wants to connect to it.
All legal software on this pc and all patches installed.
Using only 1 profile in outlook

When I do a fresh install on another laptop it works but I need it to
install on this laptop because this is in the office windows domain.

Any suggestions?

On the startup screen
Create a new Database

It does that but on the "startup" pop-up screen it comes up with an
extra popup:

"business contact manager for outlook encountered a critical error
during startup and will be removed from this profile. If you would
like to use Business Contact manager for outlook, please restart
outlook and try again"

When I press ok:
"Business contact manager has encountered a problem and needs to
close"
"Please tell Microsoft about this problem"
We have created an error report that you can send to help us improve
business contact manager"
When I click on "what data does this error report contain"?"

There is this in the file :
------------------------------------------------------------------------------------------------------------------------------------------------------
<?xml version="1.0" encoding="utf-16"?>
<IrisWatsonInfo xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<info>BCM Managed Text Dump - Version 1.0</info>
<osInfo>Microsoft Windows NT 5.1.2600 Service Pack 2</osInfo>
<CLRVersion>2.0.50727.832</CLRVersion>
<IrisLocale>en-US</IrisLocale>
<Culture>nl-NL</Culture>
<UICulture>en-US</UICulture>
<OfficeLCID>1033</OfficeLCID>
<When>20-10-2007 16:09:34</When>
<currentStackTrace> at
Microsoft.BusinessSolutions.eCRM.Support.IrisWatsonInfo..ctor(Exception),
ilOffset=0x2D1
at
Microsoft.BusinessSolutions.eCRM.Support.Watson.WatsonReport(String,
Exception, Object, Boolean, String, String), ilOffset=0x19E
at
Microsoft.BusinessSolutions.eCRM.Support.Watson.WatsonReport(String,
Exception, Boolean, String), ilOffset=0xB
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.MapiSessionCommon.HandleRefreshException(Exception,
Int32), ilOffset=0x4E
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.MapiSessionCommon.DoRefreshStoresInformation(),
ilOffset=0x38B
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.FieldPublisher.PublishEntityFields(IrisEntityType,
Boolean), ilOffset=0x1E4
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.FieldPublisher.PublishAllFields(IProfSect,
NameSpace, Boolean, Boolean), ilOffset=0xBD
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.FieldPublisher.PublishAllFields(IProfSect,
NameSpace, Boolean), ilOffset=0x9
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.BcmStoreCommon.Initialize(Store),
ilOffset=0x2C3
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.MapiSessionCommon.DoRefreshStoresInformation(),
ilOffset=0x2A1
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.MapiSessionCommon.InitializeDuringFirstUse(Boolean),
ilOffset=0x38A
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.MapiSessionCommon.CheckFirstUse(),
ilOffset=0x94
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.MapiSessionCommon.Initialize(),
ilOffset=0x19B
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.Connect.OutlookMapiSessionLogonComplete(),
ilOffset=0x15
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.Connect.moOutlookEvents_MAPILogonComplete(),
ilOffset=0x16
at
Microsoft.Office.Interop.Outlook.ApplicationEvents_10_SinkHelper.MAPILogonComplete(),
ilOffset=0x1D
at System.RuntimeMethodHandle._InvokeMethodFast(Object,
Object[], SignatureStruct&amp;, MethodAttributes, RuntimeTypeHandle)
at System.RuntimeMethodHandle.InvokeMethodFast(Object,
Object[], Signature, MethodAttributes, RuntimeTypeHandle),
ilOffset=0x16
at System.Reflection.RuntimeMethodInfo.Invoke(Object,
BindingFlags, Binder, Object[], CultureInfo, Boolean), ilOffset=0xE5
at System.Reflection.RuntimeMethodInfo.Invoke(Object,
BindingFlags, Binder, Object[], CultureInfo), ilOffset=0x0
</currentStackTrace>
<exceptionStackTrace> at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.OutlookItemWrapper.CallMethod(Object,
DispIDs, Object[]), ilOffset=0x2E
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.OutlookItemWrapper.Save(),
ilOffset=0x13
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.FieldPublisher.PublishEntityFields(IrisEntityType,
Boolean), ilOffset=0x1E2
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.FieldPublisher.PublishAllFields(IProfSect,
NameSpace, Boolean, Boolean), ilOffset=0xB5
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.FieldPublisher.PublishAllFields(IProfSect,
NameSpace, Boolean), ilOffset=0x0
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.BcmStoreCommon.Initialize(Store),
ilOffset=0x29F
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.MapiSessionCommon.DoRefreshStoresInformation(),
ilOffset=0x295
</exceptionStackTrace>
<exceptionString>System.Runtime.InteropServices.COMException
(0x8004011A): Business Contact Manager cannot save this item because
it does not recognize some of the properties.
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.OutlookItemWrapper.CallMethod(Object
o, DispIDs dispId, Object[] values)
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.OutlookItemWrapper.Save()
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.FieldPublisher.PublishEntityFields(IrisEntityType
iet, Boolean schemaChange)
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.FieldPublisher.PublishAllFields(IProfSect
bcmProfileSection, NameSpace session, Boolean forcePublish, Boolean
schemaChange)
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.FieldPublisher.PublishAllFields(IProfSect
bcmProfileSection, NameSpace session, Boolean forcePublish)
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.BcmStoreCommon.Initialize(Store
oBcmStore)
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.MapiSessionCommon.DoRefreshStoresInformation()</exceptionString>
<message>Business Contact Manager cannot save this item because it
does not recognize some of the properties.</message>
<targetSite>Void CallMethod(System.Object, DispIDs,
System.Object[])</targetSite>
<HResult>8004011A</HResult>
</IrisWatsonInfo>
-----------------------------------------------------------------------------------------------------------------------------------------

 

[nowhereman]

Hi all,
and thank you for looking at my question.

I am glad I have just solved it:
I moved all mailfolders to a pst file (including inbox and subfolders
) and tried again. Now it works.
It looks as if BCM is trying to index the current mails or something
and failed.

Take care!