Unfortunately, I have few more questions to help narrow down the problem.
Please let me know the following information:
1. The document you created is to merge data from Business Contact Manager
(BCM) to
Word. In other words, did you start in Outlook/BCM to create the mail merge
or did you start in Word with the doc connect to BCM for the addresses?
2. If this was previous created doc, please create a new document and try
the mail merge document again. If you started in Outlook the first time, try
it from Word this time or Visa Versa if you started in Word.
3. If you started in Word try using other data source such as Excel workbook
to test the issue. Does the
issue still occur?
4. Does the issue exist with all documents or some specific documents?
I appreciate your help with collecting these details. I realize
that this is a lot to ask for at one time, however, by collecting everything
at
once, I will be able to get a more concrete idea as to what the exact
problem is
and how to resolve it for you.
Thank you,
audeyt
