Business Contact Manager will not install.

[swordfish]

I get a penel which reads: "Set up failed to configure the server. Refer to
the server error logs and set error logs for more information"

I also get a panel which reads: 'The instruction at "0x74e4d6d8" referenced
memory at "0x0040d800". The memory could not "read". Check OK to terminate
the program.

I am on a POP3 server for email.

 

[Chris Schatte]

swordfish,
Have a look at this article:
http://support.microsoft.com/default.aspx?scid=kb;en-us;840018
it may help. You should read the article thoroughly, and print for reference
before modifying your system. Follow the resolution steps as presented if it
applies.

Chris Schatte

use the Office Online web based newsreader here:
http://www.microsoft.com/office/community/en-us/default.mspx
In Office System 2003 applications:
Help/Assistance Pane/open Communities

 

[swordfish]

Thank you Chris. I will follow up on your advice and let you know how it
worked out.

 

[swordfish]

Chris:
I tried your suggestion and the installation froze while copying files. I
tried erasing the Microsoft SQL server file and I got the same result. I am
presently at a loss.

I have a good computer, P4P800 with MS XP Professional. I run MS Office
professional. So everything is up to PAR....this installation should work.

Anyone else with ideas??

 

[Chris Schatte]

swordfish,
As a follow-up to the related post and answer by Karthik , and may not be of
help, but please post the steps in order that you used to try and resolve
this error. Someone may be able to provide you with better information.

Chris Schatte

use the Office Online web based newsreader here:
http://www.microsoft.com/office/community/en-us/default.mspx
In Office System 2003 applications:
Help/Assistance Pane/open Communities

 

[swordfish]

Chris:
I tried the steps you provided in your original post. Then I tried the
solution proposed by Karthik. In all cases, the installation froze about half
way through the "copying of files". I opened the Windows Task Manager and
noticed the installation was still running. So, I left it for a couple of
hours but nothing changed. I re-checked the Windows Task Manager and the
installation still indicated it was running. I then closed the installation.

I hope someone can help me.

 

[Chris Schatte]

swordfish,
We had the problem you described and it was remedied by the kb article I
referenced. You could search here:
http://www.microsoft.com/office/community/en-us/default.mspx
or do a google search with the relevant keywords.
Someone else may be able to provide you with more information.

Chris Schatte

use the Office Online web based newsreader here:
http://www.microsoft.com/office/community/en-us/default.mspx
In Office System 2003 applications:
Help/Assistance Pane/open Communities