Business Contacts Corrupt

[Diane]

In Outlook 2003, I am using Business Contact Manager.
Today when I opened it, my business Accounts were no
longer linked to my Business Contacts. In addition, the
activities in the business contacts are now directly
linked to my Inbox. Every contact shows all emails from
my inbox. Seems like corrupt data. How do I repair?

 

[Patricia Cardoza - [MVP Outlook]]

Usually this is caused by Forms Cache corruption. GO to Tools, Options.
Other tab. Click Advanced Options, Custom Forms, Manage Forms and click the
Clear Cache button.

--
Patricia Cardoza
Outlook MVP
www.cardozasolutions.com

Author, Special Edition Using Microsoft Outlook 2003
Author, Absolute Beginner's Guide to OneNote 2003

***Please post all replies to the newsgroups***

 

[Sue Mosher [MVP-Outlook]]

Sounds more like a corrupt form. Choose Tools | Options | Other | Advanced
Options | Custom Forms, then click Manage Forms, then Clear Cache. If simply
clearing the cache doesn't fix the issue, try the other steps detailed at
http://support.microsoft.com/default.aspx?scid=kb;en-us;836558

 

[Diane]

I have tried all of the steps on 836558 before I
submitted this to the newsgroup to no avail.

 

[Sue Mosher [MVP-Outlook]]

The next thing to try is to delete the BCM forms completely and let the COm
add-in republish them. Use Tools | Options | Other | Advanced Options |
Custom Forms | Manage Forms. Display the forms in the Personal Forms library
and delete the Account and Business Contact forms. Then shut down Outlook,
wait a few minutes (to make sure it shuts down completely, and then restart
Outlook.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers