Cached Exchange Mode fails, but "live" connect works perfectly

[Dan Neuwirth]

Okay. Due to a number of issues we were having on our SBS 2003 server, we
decided to reformat and start over. Prior to reformatting we backed up the
entire server including the Exchange stores.

Reformat, reinstall, and restoration appear to have gone well. BUT...

When I set up ANY of my systems using Outlook 2003 (SP1) to access the
Exchange server using the Cached Exchange Mode (creates an .ost for
local/offline access and sync's with Exchange), I am absolutely unable to
"sync" (send/receive). I get messages in the "Sync Issues" folder that say
the following:

21:57:16 Synchronizer Version 11.0.6352
21:57:16 Synchronizing Mailbox '[my user name]'
21:57:16 Synchronizing Hierarchy
21:57:16 Terminated in error
21:57:16 [80040107-30090701-0-610]
21:57:16 Microsoft Office Outlook Offline Folders
21:57:16 For more information on this failure, click the URL below:
21:57:16
http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80040107-30090701-0-610

When I hit Send/Receive I get an error in the send/receive dialog that says:

Task 'Microsoft Exchange Server' reported error (0x80040107) : 'Could not
open the item. Try again.'

I have found NO information whatsoever on either of these topics, and the
link in the sync log pulls up a document for Outlook 2000, despite that I'm
using 2003.

The interesting thing is that if I turn off Cached Exchange Mode, everything
works GREAT! I can see all my data in all Outlook folders, I just can't use
Cached Exchange Mode.

This is on ALL systems, not just one, so I pretty much think that eliminates
a corrupt file on the workstation. Stuff I've tried includes manual deletion
of the .ost file(s), complete uninstall, reboot, and reinstall of Office on
the affected machines to no avail. Everything else appears to work
perfectly, can ping the server (using IP or local DNS name), surf the web,
etc. Outlook status even shows "connected". It just won't use Cached
Exchange Mode.

Workstations are using Outlook 2003 SP1. Server is 2K3 Small Business with
SP1 installed and Exchange SP1 installed.

I'm going crazy with this one--it's very frustrating. Any help anyone can
offer?

 

[Roady [MVP]]

You are talking about restored mailboxes, right? Tried it with a clean
user/mailbox already?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

 

[Dan Neuwirth]

Clean mailboxes are fine. Actually, I resolved the problem:

This was using Veritas Backup Exec 9.1. I re-created the accounts first,
then used the Microsoft Information Store restoration, which is supposed to
just rebuild everyone's mailbox contents. It does (when viewed "online" or
through OWA), but does not sync correctly with Outlook 2003.

To resolve:
1. Deleted all user accounts on the server, including going in to the
Exchange system manager and purging the defunct boxes.
2. Re-created user accounts and mailboxes.
3. Logged in once as each user, configuring Outlook 2003's wizard to
configure and see the newly created mailbox.
4. Once mailboxes were created and initialized, restored each mailbox
individually in Backup Exec using the portion of the product that fills the
individual mailboxes one by one, rather than the whole store.

After doing that, all users can access their boxes.

Obviously, this is fine on an SBS with our 4 users (couple hour's work at
most). If I had a regular server + Exchange with several hundred users this
would be too tedious a solution.

-Dan

You are talking about restored mailboxes, right? Tried it with a clean
user/mailbox already?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----

Okay. Due to a number of issues we were having on our SBS 2003 server, we
decided to reformat and start over. Prior to reformatting we backed up
the
entire server including the Exchange stores.

Reformat, reinstall, and restoration appear to have gone well. BUT...

When I set up ANY of my systems using Outlook 2003 (SP1) to access the
Exchange server using the Cached Exchange Mode (creates an .ost for
local/offline access and sync's with Exchange), I am absolutely unable to
"sync" (send/receive). I get messages in the "Sync Issues" folder that
say
the following:

21:57:16 Synchronizer Version 11.0.6352
21:57:16 Synchronizing Mailbox '[my user name]'
21:57:16 Synchronizing Hierarchy
21:57:16 Terminated in error
21:57:16 [80040107-30090701-0-610]
21:57:16 Microsoft Office Outlook Offline Folders
21:57:16 For more information on this failure, click the URL below:
21:57:16
http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80040107-30090701-0-610

When I hit Send/Receive I get an error in the send/receive dialog that
says:

Task 'Microsoft Exchange Server' reported error (0x80040107) : 'Could not
open the item. Try again.'

I have found NO information whatsoever on either of these topics, and the
link in the sync log pulls up a document for Outlook 2000, despite that
I'm
using 2003.

The interesting thing is that if I turn off Cached Exchange Mode,
everything
works GREAT! I can see all my data in all Outlook folders, I just can't
use
Cached Exchange Mode.

This is on ALL systems, not just one, so I pretty much think that
eliminates
a corrupt file on the workstation. Stuff I've tried includes manual
deletion
of the .ost file(s), complete uninstall, reboot, and reinstall of Office
on
the affected machines to no avail. Everything else appears to work
perfectly, can ping the server (using IP or local DNS name), surf the web,
etc. Outlook status even shows "connected". It just won't use Cached
Exchange Mode.

Workstations are using Outlook 2003 SP1. Server is 2K3 Small Business
with
SP1 installed and Exchange SP1 installed.

I'm going crazy with this one--it's very frustrating. Any help anyone can
offer?