Cached Information

[Kirrin Jones]

When a user left our organization, I renamed the account for the person that
would be taking over the portfolio of that person. Now on my network within
Outlook if persons start to type the name of the new person that's in the GAL
the name shows up, but the alias beside it shows the name of the old account
.. So if the new person is named Kirrin Jones and the old person was Max
Payne, then when I persons type Ki, it displays Kirrin Jones <max.payne>,
instead of Kirrin Jones <kirrin.jones>.

How do I reset the alias (across the the network)?

I thought that if I removed the .nk2 file, it would solve the problem, but I
tried that and it did not change.

 

[Terry R.]

The date and time was Tue Apr 07 2009 10:11:01 GMT-0700 (Pacific
Daylight Time), and on a whim, Kirrin Jones pounded out on the keyboard:

When a user left our organization, I renamed the account for the person that
would be taking over the portfolio of that person. Now on my network within
Outlook if persons start to type the name of the new person that's in the GAL
the name shows up, but the alias beside it shows the name of the old account
. So if the new person is named Kirrin Jones and the old person was Max
Payne, then when I persons type Ki, it displays Kirrin Jones <max.payne>,
instead of Kirrin Jones <kirrin.jones>.

How do I reset the alias (across the the network)?

I thought that if I removed the .nk2 file, it would solve the problem, but I
tried that and it did not change.

Hi Kirrin,

From my experience, you have to create a new user account. Any
accounts I have renamed still have the original user account name. So
most of the time I wind up creating a new account, giving permissions of
the new account to the old account, logging in and opening both accounts
in OL and moving all data into the new account and then remove the old
account. Or export everything in the old account as a PST and then
import it into the new account. You could add the old email address if
needed to the new account as an additional SMTP address.


Terry R.

 

[Kirrin Jones]

Thanks for the reply Terry. Creating new users is what I do now to avoid the
problem, however I have about 10 accounts with this issue and I really don't
want to mess with a few of them much less having to do all 10, so I was just
hoping there was a way I could have the aliases reset. I thought if I rebuilt
the recipient update service, that it would go through and make those
changes, but that's not the case.

Would really hope that there is some central way of resetting without
recreating those accounts.

 

[Roady [MVP]]

That's not the way to do it. You shouldn't recycle accounts but create new
ones instead and properly transfer any data, settings or permissions. By
recycling accounts you'd also present the new user will all the old personal
settings of the old user instead of presenting it with the crisp and clean
defaults of your company.

If you really want to go this route anyway, then you'd have to use ADSI Edit
to modify the additional references to this object's name. Be careful with
ADSI Edit as improper use could lead to total loss of your Active Directory.

 

[Kirrin Jones]

Thanks for the poointer Roady. Now that I have used ADSI Edit, I do see in
the legacyExchangeDN that there is reference to the older account. Can I just
edit that attribute and change the information to what I want it to say???

 

[Roady [MVP]]

Yes, you can edit that attribute although you would end up breaking the
links to the old user which makes me wonder why you want to recycle the
account to begin with. You can work around this by adding the old value of
the legacyExchangeDN to an X.500 address of the recycled user account.