Calendar appts from some outside organizations can't be accepted

[Philip]

This maybe an Outlook or an Exchange server issue. We are on Exchange 2003,
Outlook 2003. Calendar events from some outside Organizations (also on
Exchange/Outlook 2k3) come through as .msg attachments, and the "Accept",
"Tentative", and "Decline" options are grayed-out, so they can not be
automatically added to one's calendar.

One of the "problem" organizations sent a scrn. cap of how their ESM
Internet Message Format is set for MIME encoding, and it was "Both" HTML and
Plain text. They did not let me know how "Exhcnage rich-text format" was
set. I tried to duplicate this problem between my Exchange test environment
on my VM machines, which I am able to communicate with my production Exchange
because of the SMTP connectors I have set up. I can not duplicate the
problem, changing all the Exchnage settings just mentioned, and also changing
the Outlook Option settings for Mail format, HTTP, Rich text, etc. and
Interent Format.

I do not have access to the mail-relay and spam servers that all our SMTP
mail comes through, which reside outside our firewall, and it would seem that
if that were something they did, all incoming Calendar events from any
outside organization would not work, but some do.

Does anyone know if some sort of Exchagne setting, firewall, spam filter,
etc. could change the Calendar event e-mail in some way that could cause
this, or is it the senders Outlook settings? BTW, with the couple of
"problem" organizations, they do not have a problem when I send test calendar
events to them. Our Exchange Internet Message Formats and my Outlook
settings are default.

thanks

 

[Milly Staples [MVP - Outlook]]

Probably best followed up in an Exchange group, but did you ask the other org whether they have Exchange set to strip formatting from outgoing mail?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Philip asked:

| This maybe an Outlook or an Exchange server issue. We are on
| Exchange 2003, Outlook 2003. Calendar events from some outside
| Organizations (also on Exchange/Outlook 2k3) come through as .msg
| attachments, and the "Accept", "Tentative", and "Decline" options are
| grayed-out, so they can not be automatically added to one's calendar.
|
| One of the "problem" organizations sent a scrn. cap of how their ESM
| Internet Message Format is set for MIME encoding, and it was "Both"
| HTML and Plain text. They did not let me know how "Exhcnage
| rich-text format" was set. I tried to duplicate this problem between
| my Exchange test environment on my VM machines, which I am able to
| communicate with my production Exchange because of the SMTP
| connectors I have set up. I can not duplicate the problem, changing
| all the Exchnage settings just mentioned, and also changing the
| Outlook Option settings for Mail format, HTTP, Rich text, etc. and
| Interent Format.
|
| I do not have access to the mail-relay and spam servers that all our
| SMTP mail comes through, which reside outside our firewall, and it
| would seem that if that were something they did, all incoming
| Calendar events from any outside organization would not work, but
| some do.
|
| Does anyone know if some sort of Exchagne setting, firewall, spam
| filter, etc. could change the Calendar event e-mail in some way that
| could cause this, or is it the senders Outlook settings? BTW, with
| the couple of "problem" organizations, they do not have a problem
| when I send test calendar events to them. Our Exchange Internet
| Message Formats and my Outlook settings are default.
|
| thanks

 

[metzlerp]

Thanks Milly, I have posted in Exchange forum. Could you please
detail where the configuration setting is you mention that allows
Exchange to "strip formatting form outgoing mail?". Are you referring
to the "Exchange rich-text format" setting in the properties
"Advanced" tab for Internt Message Formats in ESM?

Philip