Calendar Entries Removed within minutes. Sync issue with Exchange

[Terry]

Not sure what's going on. I'm certainly not an Exchange expert. Before we
brought Exchange into the picture, everyone had their own pop accounts. We
all use Exchange and that is the default delivery location. I also have four
pop accounts that are delivered to my Mailbox.

Originally, I had two calendars: Exchange and my personal one.
Interestingly, I could not set a lable or reminder if I entered an
appointment in my personal calendar. So I thought I would enter them into my
exchange calendar. Within a minute or so, the entry disappears and it seems
to happen when Outlook syncs.

I use Office Sync by Alltel on my desktop. Interestingly, if I try to make
a calendar entyr on my Treo, It errors out.

Not sure what direction to take here, so any help appreciated.

Terry

 

[Brian Tillman [MVP - Outlook]]

Not sure what's going on. I'm certainly not an Exchange expert. Before
we
brought Exchange into the picture, everyone had their own pop accounts.
We
all use Exchange and that is the default delivery location. I also have
four
pop accounts that are delivered to my Mailbox.

Originally, I had two calendars: Exchange and my personal one.
Interestingly, I could not set a lable or reminder if I entered an
appointment in my personal calendar.

Without an add-in, reminders will fire only from the default calendar and
tasks folders.

So I thought I would enter them into my
exchange calendar. Within a minute or so, the entry disappears and it
seems
to happen when Outlook syncs.

Seems likely to me. It would be where I'd concentrate. Outlook, however,
is passive in a sync process, acting only as a data repository. There are
no Outlook settings that contribute to the sync. It's all up to the sync
software.

 

[Terry]

Hi Brian and thanks.
So how can I fix it?

Without an add-in, reminders will fire only from the default calendar and
tasks folders.


Seems likely to me. It would be where I'd concentrate. Outlook, however,
is passive in a sync process, acting only as a data repository. There are
no Outlook settings that contribute to the sync. It's all up to the sync
software.

 

[Brian Tillman [MVP - Outlook]]

So how can I fix it?

Since you're using Exchange, can you see the items in the Recover Deleted
Items feature? If not, your only solution is to restore them from one of
the recent backups you've made of either your Outlook data or your phone.
Examine the documentation for the phone and see what its sync settings allow
in terms of retaining older items. Blackberries, for example, will delete
older events unless you specifically configure the sync software to retain
past events forever. Speak to the Alltel support people as well. Are you
synching directly witrh Exchange or are yoiu synching with your desktop
Outlook?

 

[Terry]

Hi Brian and thanks.
My Treo syncs with my desktop using Office Sync. What's interesting is I
added the holidays feature and they still remain. I have even disabled my
office sync and tried to add an appointment, and it still disappears.

Recover Deleted Items via Outlook is greyed out for some reason.

 

[Brian Tillman [MVP - Outlook]]

My Treo syncs with my desktop using Office Sync. What's interesting is I
added the holidays feature and they still remain. I have even disabled my
office sync and tried to add an appointment, and it still disappears.

Have you tried running Outlook once with the /cleanviews command switch?
WHat data store have you specified as the delivery location?

Recover Deleted Items via Outlook is greyed out for some reason.

You must be viewing the contents of Deleted Items before that item will
activate.

 

[Terry]

Hi Brian.
Running /cleanviews now. Just added an appointment in Outlook and it just
disappeared again.

Data location is Mailbox-Exchange. I changed that from Personal Folder some
time ago.

Just figured that "Deleted Folder" issue out