Call Center Management: How to calculate 'cost per call'

[Denniso6]

Good day all...,

I'm in a call center enviroment and I'd appreciate some guidance around
calculating 'cost per call'

thanks in advance. - D

 

[Toppers]

I think a little more detail is required if you want a meaningful response.

For example, what are the (possible) parameters for calculating the cost?

 

[Chip Pearson]

Without more detail, it is impossible to give you a meaning
response. The obvious

=Total_Costs/Number_of_Calls

is the best anyone can do without more specific details.


--
Cordially,
Chip Pearson
Microsoft MVP - Excel
Pearson Software Consulting, LLC
www.cpearson.com