Can I Highlight the "E-mail message" option?

[Wilher's]

Hello.
I'm using word 2002; I'm trying to merge a document to e-mail but I can't
start because this option "E-mail message" is not available, when I did the
click over "Main document setup" button, the window shows with two options
gray out: "E-mail messages" and "Faxes".
Anyone of you can help me with this issue?
I really apreciate it.

 

[Doug Robbins]

Create a formletter type mailmerge main document and when you get to the
stage of executing the mailmerge, select E-mail as the destination. You
will then be presented with a dialog box in which you select the mergefield
that contains the E-mail addresses.

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

 

[Wilher's]

Hello, Doug Robbins.

Thank you for the advice; I still in troubles

I did everything and don't work. The mail to merge button still grayout. I
found a procedure in
http://www.microsoft.com/products/works/more/mailmerge_suite.mspx and try it
but the option "Merge to E-mail" still unavailable. Other idea?