Can Microsoft whitelist a domain in the Junk Email Filter?

[Mike L]

I have many people saying that my emails are ending up in the Junk Email
folder in Outlook. Is there a way to plead my case with Microsoft to get my
domain whitelisted? I am not a nor have I ever been a spammer. It is rather
cumbersome to tell everyone to add me to their safe sender's list.

Mike

 

[Brian Tillman [MVP - Outlook]]

I have many people saying that my emails are ending up in the Junk Email
folder in Outlook. Is there a way to plead my case with Microsoft to get my
domain whitelisted? I am not a nor have I ever been a spammer. It is
rather
cumbersome to tell everyone to add me to their safe sender's list.

Why would Microsoft have anything to do with this? Your recipients should
whitelist your address if they don't want your messages to be filtered. It's
up them, not Microsoft.

 

[Mike L]

Why would Microsoft have anything to do with this? Your recipients should
whitelist your address if they don't want your messages to be filtered. It's
up them, not Microsoft.

Brian,

If Microsoft has my domain on THEIR junk email list, by DEFAULT any mail
from me will end up in the junk email folder in Outlook. It would be far
simpler for my recipients and I if Microsoft would remove me from their list.
Otherwise, every time I send to a new recipient I have to speak to them and
say "I am sending you an email and by default Outlook will put my message in
your Junk folder, so please look for it there and add me to your safe senders
list." What a royal pain...thank you Microsoft (and spammers everywhere).

My point is that Microsoft should have a process that can remove legitimate
domains from their Junk Mail blacklist.

 

[Brian Tillman [MVP - Outlook]]

If Microsoft has my domain on THEIR junk email list, by DEFAULT any mail
from me will end up in the junk email folder in Outlook.

How does this apply to the situation you described where your recipients were
seeing your messages show up as junk, unless they ALL use a mail service
provided by Microsoft?

It would be far
simpler for my recipients and I if Microsoft would remove me from their
list.

If, in fact, your domain is blacklisted, you would see a non-delivery report
saying so because your message would have been rejected by the recipient's
mail service. Blacklisting occurs on the recipient end, not the sender end.
The NDR often contains a link in it that tells you how to get the blacklisting
removed.

Otherwise, every time I send to a new recipient I have to speak to them and
say "I am sending you an email and by default Outlook will put my message in
your Junk folder, so please look for it there and add me to your safe
senders
list." What a royal pain...thank you Microsoft (and spammers everywhere).

You don't understand how junk filters work.

 

[K. Orland]

This has nothing whatsoever to do with Microsoft. This could be your ISP's
mail server, your recipient's mail server, any of the hops inbetween those
two mailservers, or your recipient's email client or any spam filters they
or their employers have installed. In addition, what ends up in an
individual recipient's junk folder has nothing to do with Microsoft.

If you think your entire domain has been blacklisted, meaning everyone using
your ISP for mail is being affected, then you should contact your ISP.
Normally however, if an entire domain (ISP) is blacklisted the emails coming
from the ISP server will not even go anywhere since the server itself will
be blacklisted. Other servers will not accept mail from it.

If some of your mail goes through to some recipients, then this is obviously
not the case.

 

[Mike L]

This has nothing whatsoever to do with Microsoft. This could be your ISP's
mail server, your recipient's mail server, any of the hops inbetween those
two mailservers, or your recipient's email client or any spam filters they
or their employers have installed. In addition, what ends up in an
individual recipient's junk folder has nothing to do with Microsoft.

K.,

So you are saying that Microsoft has nothing to do with what gets caught in
the Outlook Junk Email filter? Surely MS maintains the list of domains,
senders, subjects, etc. that are subject to that filter list.

 

[Brian Tillman [MVP - Outlook]]

So you are saying that Microsoft has nothing to do with what gets caught in
the Outlook Junk Email filter? Surely MS maintains the list of domains,
senders, subjects, etc. that are subject to that filter list.

The Outlook Junk E-mail filter looks at things other than the sender's address
and something about the way your mail service constructs the message appears
to be triggering the filter when your recipients receive your messages. It
may also be that they've misconfigured the Junk E-mail filter. If it's the
former, clearly it's not Microsoft's fault, but that of you or your mail
provider. If the latter, it's your recipients' fault and not that of
Microsoft. I do not accept as fact your contention that your domain is in the
Junk E-mail filter because there's no evidence that that is true. We don't
have enough information to decide what may be triggering the filter because
you haven't shared detailed information about your mail provider, your domain,
and how Outlook is configured to access that provider. All your recipients
should need to do it to add you to their Safe Senders list.

If you wish, send me a mail message at my gmail address and I'll see if my
Outlook determines if it's junk. My gmail username is the same as the
username on this message and the domain is, of course, gmail.com.

 

[Mike L]

Brian,

I appreciate your detailed response and offer of troubleshooting. I will
continue to investigate the issue on my end.

Mike

 

[Brian Tillman [MVP - Outlook]]

I appreciate your detailed response and offer of troubleshooting. I will
continue to investigate the issue on my end.

Let me know via this newsgroup if you intend to send me a message so I know
when to look. Good luck in your investigation.