Can no longer send email with Comcast ISP

[James Egan]

My wife can no longer send email using Outlook and smtp.comcast.net as her
outbound email server. She's been using this for years. I'm running
Thunderbird under Linux, and I lost my ability to send email, although we
had no problem with receiving email. I called Comcast and they said to
change the port from 25 to 587. I did this with Thunderbird, and it
worked. However, changing the port under Outlook did not resolve the
problem, and my wife still cannot send email. She called Comcast and they
told here that the problem was with Microsoft! I seriously doubt it.
Anyway, any suggestions would be greatly appreciated.

As a workaround, I may install Thunderbird for Windows and see if that
works...

 

[N. Miller]

My wife can no longer send email using Outlook and smtp.comcast.net as her
outbound email server. She's been using this for years. I'm running
Thunderbird under Linux, and I lost my ability to send email, although we
had no problem with receiving email. I called Comcast and they said to
change the port from 25 to 587. I did this with Thunderbird, and it
worked. However, changing the port under Outlook did not resolve the
problem, and my wife still cannot send email. She called Comcast and they
told here that the problem was with Microsoft! I seriously doubt it.
Anyway, any suggestions would be greatly appreciated.

As a workaround, I may install Thunderbird for Windows and see if that
works...

If you have one account able to send through 'smtp.comcast.net:587', any
other account should work, as well. Did you remember to set Outlook for "My
server requires authentication" on the Outgoing Mail Server tab? Also, I
believe Comcast requires your full email address, i.e.,
<%User_ID%@comcast.net> for the User Name on log in.

 

[burger]

i cant get email

If you have one account able to send through 'smtp.comcast.net:587', any
other account should work, as well. Did you remember to set Outlook for "My
server requires authentication" on the Outgoing Mail Server tab? Also, I
believe Comcast requires your full email address, i.e.,
<%User_ID%@comcast.net> for the User Name on log in.

 

[Seth Goodman]

My wife can no longer send email using Outlook and smtp.comcast.net as her
outbound email server. She's been using this for years. I'm running
Thunderbird under Linux, and I lost my ability to send email, although we
had no problem with receiving email. I called Comcast and they said to
change the port from 25 to 587. I did this with Thunderbird, and it
worked. However, changing the port under Outlook did not resolve the
problem, and my wife still cannot send email. She called Comcast and they
told here that the problem was with Microsoft! I seriously doubt it.
Anyway, any suggestions would be greatly appreciated.

As a workaround, I may install Thunderbird for Windows and see if that
works...

Did you remember to specify "SMTP authentication required" in the
Outlook options?

 

[Brian Tillman]

i cant get email

Since you are not James Egan and since this thread is for his problem, you
shoudl start your own, giving exact details of what happens, what you're
doing, and what version of Outlook you're using.