Can not find the "OutlookSecureTempFolder" using regedit.exe

[Richard]

I can not open some pdf attachment in Outlook. I can open them in OWA (WEB
MAIL). I use Adobe Reader 7.0 and Acrobat 5.0. It only occurs with
documents created by a particular proprietary software. All other Adobe
documents are fine. I use Outloook 2000 (9.0.0.2711) for Internet Mail Only.


I have tried using this fix listed below but it does not work for me. I can
not locate the "OutlookSecureTempFolder" using the regedit.exe

From http://www.send2fax.com/kb.asp

Outlook 2000, XP, and 2003
====================
Can't Open PDF or TIF Attachments
You may receive the following error message when opening attachments in
Outlook (such as PDF faxes):

"Can't create file: ***.pdf. Right-click the folder you want to create the
file in, and then click Properties on the shortcut menu to check your
permissions to that folder"

Microsoft Outlook uses a temporary folder to save and open the attachments.
By default that folder is hidden and the only way to locate it is to look in
the Registry:
Open REGEDIT.EXE and go to Edit -> Find... In the Find dialog box type
"OutlookSecureTempFolder" without the quotes and locate that registry key.
That key will contain the actual folder location, and will look like:
C:\Documents and Settings\%USER_NAME%\Local Settings\Temporary Internet
Files\OLK#\ (where # is a random letter or number)

Copy the location of that folder.

Click on Start > Run ... and paste the folder location from step #4 then
click OK.

Windows Explorer will open that folder. Please delete all files present.

Restart Microsoft Outlook and you should be able to open your attachments.

 

[Milly Staples [MVP - Outlook]]

Do NOT multi-post.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Richard asked:

| I can not open some pdf attachment in Outlook. I can open them in
| OWA (WEB MAIL). I use Adobe Reader 7.0 and Acrobat 5.0. It only
| occurs with documents created by a particular proprietary software.
| All other Adobe documents are fine. I use Outloook 2000 (9.0.0.2711)
| for Internet Mail Only.
|
|
| I have tried using this fix listed below but it does not work for me.
| I can not locate the "OutlookSecureTempFolder" using the regedit.exe
|
| From http://www.send2fax.com/kb.asp
|
| Outlook 2000, XP, and 2003
| ====================
| Can't Open PDF or TIF Attachments
| You may receive the following error message when opening attachments
| in Outlook (such as PDF faxes):
|
| "Can't create file: ***.pdf. Right-click the folder you want to
| create the file in, and then click Properties on the shortcut menu to
| check your permissions to that folder"
|
| Microsoft Outlook uses a temporary folder to save and open the
| attachments. By default that folder is hidden and the only way to
| locate it is to look in the Registry:
| Open REGEDIT.EXE and go to Edit -> Find... In the Find dialog box type
| "OutlookSecureTempFolder" without the quotes and locate that registry
| key. That key will contain the actual folder location, and will look
| like: C:\Documents and Settings\%USER_NAME%\Local Settings\Temporary
| Internet Files\OLK#\ (where # is a random letter or number)
|
| Copy the location of that folder.
|
| Click on Start > Run ... and paste the folder location from step #4
| then click OK.
|
| Windows Explorer will open that folder. Please delete all files
| present.
|
| Restart Microsoft Outlook and you should be able to open your
| attachments.