can not open files in new Beta TR release

[salsatigger]

Since installing the TR beta release for Office 2007 i get an error which
refers to the Microsoft Knowledge base article 835404 - asit says virus
scanner has detected a fault with the fle.
This is strange as the files were opened by the previous release.

 

[Beth Melton]

If you are using Norton AV then go to Norton Options and in the
Miscellaneous section turn off "Enable Office Plug-in".

If you are not using Norton but it was previously installed then the
DLL for the plug-in could still be registered.

Search for officeav.dll and if found go to Start/Run and run the
following command:

regsvr32 /u "c:\program files\norton antivirus\officeav.dll"

In the above example the path for "Officeav.dll" would depend on the
location of the DLL.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Office 2007 Preview Site:
http://www.microsoft.com/office/preview/default.mspx
Office 2007 Community Articles/Tutorials:
http://www.microsoft.com/office/preview/community/article_archive.mspx

TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Milly Staples - MVP Outlook]

Disable your NOrton Office plug-in.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, salsatigger asked:

| Since installing the TR beta release for Office 2007 i get an error
| which refers to the Microsoft Knowledge base article 835404 - asit
| says virus scanner has detected a fault with the fle.
| This is strange as the files were opened by the previous release.

 

[salsatigger]

Milly Staples,

Thanks for the info. This has resolved the issue. What a relief

 

[salsatigger]

Beth,

Thanks for the info. This worked like a charm.
Made my day!
However, a thought -- Would i need to renable this feature at a later date
when Office 2007 is released?

Thanks

 

[Beth Melton]

You'll still be protected by Norton's AutoProtect layer if the plug-in
is turned off. The only thing the plug-in does that the AutoProtect
layer doesn't is scan for viruses on password protected/encrypted
documents. Most virus scanners don't hook into Office, for example
Norton Corporate Edition doesn't.

The Norton Plug-in has caused this issue and many other issues in
Office before so this isn't the first and I doubt it will be the last.
Personally, I have Norton AV and I leave it disabled. I only turn it
on for testing and troubleshooting purposes, such as for the Office
2007 beta.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Office 2007 Preview Site:
http://www.microsoft.com/office/preview/default.mspx
Office 2007 Community Articles/Tutorials:
http://www.microsoft.com/office/preview/community/article_archive.mspx

TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[clg300]

Since installing the TR beta release for Office 2007 i get an error which
refers to the Microsoft Knowledge base article 835404 - asit says virus
scanner has detected a fault with the fle.
This is strange as the files were opened by the previous release.

After installing the Beta 2 TR, My Beta Excel would not open any of the
files I had created before the refresh, giving me an error message that my
antivirus (Norton) program had tagged the files as infected. I totally
uninstalled the Office Beta and reinstalled. This solved the problem. I do
not intend to try the Beta 2 TR untill I see some assurance that this
particular problem has been solved.

 

[sfzaki]

Thanks Beth, your solution worked. However, when I ran the command yo u wrote
in run, it gave me an error message that it failed and the return code was
ox8002801c