Can not open Office Files from local HDD

[William Rhodes]

I have Office for Mac 2004 and can not open any file I am sent from email
(either Entourage or Lotus Notes) after saving it to my HDD. My disk is
formatted with the default OSX Journaled file format.

I can copy the file from my HDD to a FAT formatted external HDD and open
them just fine.

I am running OSX 10.5.2 and am an Admin on the machine.

Any assistance or direction on where to look for a resolution would be
appreciated.

Thanks,
William

 

[Daiya Mitchell]

Hi William,

So, you receive an attachment, you double-click to open it, it opens
fine, you re-save it to a new location, you close it, and suddenly you
can't open it? Are those the exact steps to reproduce the problem? Does
it matter whether you have quit Word in the meantime? Does it matter
whether the document has an extension? Does this happen with Word and
PPT and XL, or just one or two of them?

What do you mean by cannot open? Cannot double-click in the Finder?
Does dragging the file onto the Word icon in the Dock work? Does using
File | Open from within Word work? (and ditto for other programs)

You might try Repairing Permissions and shutting down the computer for a
few minutes. That's a simple step that cleans out the system a bit,
since it sounds like it may not be an Office problem.

Daiya

 

[William Rhodes]

Whenever I save a document to the HDD and attempt to open it in any way, the
files fails to open. I can save the file to a FAT formated external HDD and
open the document with no issues.

I tried Repairing Permissions on the disk with no resolution.

This only happens with Office documents.

 

[John McGhie]

Hi William:

We really need a detailed answer to Daiya's questions, otherwise we can't
help.

Repair Permissions affects only system folders involved with patch
installation, so it's not going to make a difference to this problem.

This is either User Permissions, or Launch Services. The answers to Daiya's
questions will tell us which.

Cheers

Whenever I save a document to the HDD and attempt to open it in any way, the
files fails to open. I can save the file to a FAT formated external HDD and
open the document with no issues.

I tried Repairing Permissions on the disk with no resolution.

This only happens with Office documents.

--

Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Nhulunbuy, NT, Australia. mailto:[email protected]

 

[William Rhodes]

I took my Mac to the local Apple store and they determined that the issue
was system wide. They rebuilt the machine with one of their OSX 10.5 images
in the store and installed Office with my media. Also, all patches were
applied to both OSX and Office.

All files received via email can now be opened.

The best estimation is the image of OSX (10.5.2) that came with my Mac was
"bad".

 

[John McGhie]

Hi William:

Many thanks for the report back.

THAT's why nothing was making sense

Yes, Computer Manufacturers order their hard drives direct from the
manufacturers with the system and all the included applications pre-loaded.

These "images" are written to the drives at very high speed, and sometimes
you can get a problem with one or more of the tracks on the disk.

Cheers

I took my Mac to the local Apple store and they determined that the issue
was system wide. They rebuilt the machine with one of their OSX 10.5 images
in the store and installed Office with my media. Also, all patches were
applied to both OSX and Office.

All files received via email can now be opened.

The best estimation is the image of OSX (10.5.2) that came with my Mac was
"bad".

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Sydney, Australia. mailto:[email protected]