Lovegdes said:
Is this supposed to be funny???
Yep.
If your IT folks cannot figure out the problem, what do they do
thereafter to get the employee back up to speed? They flatten and
reimage the employees workstation or laptop so it is at a company-
approved baseline state for the company property that the employee is
using.
No association can be drawn from your mention of "client". Could be you
are contracted by someone to provide their IT department services.
Could be they are an employee of the company where you provide IT
services (as their employee or a contractor working for their IT dept).
Does this "client" do backups? If not, they have deemed their data as
worthless or reproducible. If they had backups, they could try
restoring the files for Outlook back to a prior date when the problem
did not occur (except don't include the .pst file so they don't lose
e-mails received since that last backup). System Restore might also
work but usually it doesn't.
This is Usenet, not a venue for free support from Microsoft. We're just
users here, just like you. I said that I ran out of ideas.
Unfortunately for you, no one else here joined in this discussion who
might have other troubleshooting tips to try.
You're welcome. Sorry I couldn't come up with a solution (that leaves
the client's host in a near-similar state to what it is now).