can receive but not send email in Outlook 2003

G

GregK

Running XP home w/ office 2003

Outlook was working but then stopped sending email. It just sits in the
outbox. There is no error message. When I go to the email itself, it just
says this message has not been sent. Send/receive dialogue box shows progress
and completed but no errors, but the message does not go.
Have checked/double checked pop settings
Have uninstalled/reintalled outlook 3x, deleting all found files relating to
outlook
Have unistalled Norton.
When setting up email accounts after reinstallations, test message is sent
and received, but regular messages will send but still nothing is received.
Mail wll send and receive in outlook express.

Any ideas or help will be appreciated.

Greg
 
B

Brian Tillman

GregK said:
Outlook was working but then stopped sending email. It just sits in
the outbox. There is no error message. When I go to the email itself,
it just says this message has not been sent. Send/receive dialogue
box shows progress and completed but no errors, but the message does
not go.
Click to expand...

Enable diagnostic logging to see if the problem is evinced.
http://support.microsoft.com/kb/300479/en-us
 
G

GregK

Brian Tillman said:
Enable diagnostic logging to see if the problem is evinced.
http://support.microsoft.com/kb/300479/en-us
Brian Tillman
Click to expand...

Brian

Enabled the log. Here are results, although I don't see any indication of an
error, I also don't understnd everythiing in it. It appears to log in and
authorize, but then nothing is sent.

2006.05.02 15:47:07 <<<< Logging Started (level is LTF_TRACE) >>>>
2006.05.02 15:47:07 Resource manager terminated


2006.05.02 15:48:13 <<<< Logging Started (level is LTF_TRACE) >>>>
2006.05.02 15:48:13 mail.rof.net: Synch operation started (flags = 00000001)
2006.05.02 15:48:13 mail.rof.net: UploadItems: 1 messages to send
2006.05.02 15:48:14 SMTP (smtp.rof.net): Begin execution
2006.05.02 15:48:14 mail.rof.net: Synch operation started (flags = 00000030)
2006.05.02 15:48:14 mail.rof.net: DoPOPDownload(flags = 00000030, max msg =
ffffffff): full items
2006.05.02 15:48:14 POP3 (mail.rof.net): Begin execution
2006.05.02 15:48:14 SMTP (smtp.rof.net): Port: 25, Secure: no, SPA: no
2006.05.02 15:48:14 SMTP (smtp.rof.net): Finding host
2006.05.02 15:48:14 POP3 (mail.rof.net): ========= Initial blob =========
2006.05.02 15:48:14 POP3 (mail.rof.net): ===================================
2006.05.02 15:48:14 POP3 (mail.rof.net): Port: 110, Secure: no, SPA: no
2006.05.02 15:48:14 POP3 (mail.rof.net): Finding host
2006.05.02 15:48:14 POP3 (mail.rof.net): Connecting to host
2006.05.02 15:48:14 SMTP (smtp.rof.net): Connecting to host
2006.05.02 15:48:14 POP3 (mail.rof.net): Connected to host
2006.05.02 15:48:14 SMTP (smtp.rof.net): Connected to host
2006.05.02 15:48:14 POP3 (mail.rof.net): <rx> +OK
<[email protected]>
2006.05.02 15:48:14 POP3 (mail.rof.net): Authorizing to server
2006.05.02 15:48:14 POP3 (mail.rof.net): [tx] USER (e-mail address removed)
2006.05.02 15:48:14 SMTP (smtp.rof.net): <rx> 220 rof.net ESMTP
2006.05.02 15:48:14 SMTP (smtp.rof.net): [tx] EHLO LindasLaptop
2006.05.02 15:48:14 POP3 (mail.rof.net): <rx> +OK
2006.05.02 15:48:14 POP3 (mail.rof.net): [tx] PASS *****
2006.05.02 15:48:14 SMTP (smtp.rof.net): <rx> 250-rof.net
2006.05.02 15:48:14 SMTP (smtp.rof.net): <rx> 250-AUTH LOGIN CRAM-MD5 PLAIN
2006.05.02 15:48:14 SMTP (smtp.rof.net): <rx> 250-AUTH=LOGIN CRAM-MD5 PLAIN
2006.05.02 15:48:14 SMTP (smtp.rof.net): <rx> 250-STARTTLS
2006.05.02 15:48:14 SMTP (smtp.rof.net): <rx> 250-PIPELINING
2006.05.02 15:48:14 SMTP (smtp.rof.net): <rx> 250 8BITMIME
2006.05.02 15:48:14 SMTP (smtp.rof.net): Authorized to host
2006.05.02 15:48:14 SMTP (smtp.rof.net): Connected to host
2006.05.02 15:48:14 SMTP (smtp.rof.net): [tx] MAIL FROM: <*****>
2006.05.02 15:48:14 POP3 (mail.rof.net): <rx> +OK
2006.05.02 15:48:14 POP3 (mail.rof.net): Authorized to host
2006.05.02 15:48:14 POP3 (mail.rof.net): Connected to host
2006.05.02 15:48:14 POP3 (mail.rof.net): [tx] STAT
2006.05.02 15:48:14 SMTP (smtp.rof.net): <rx> 250 ok
2006.05.02 15:48:14 SMTP (smtp.rof.net): [tx] RCPT TO: <*****>
2006.05.02 15:48:14 POP3 (mail.rof.net): <rx> +OK 0 0
2006.05.02 15:48:14 POP3 (mail.rof.net): ==== Comparing server and local
blobs ====
2006.05.02 15:48:14 POP3 (mail.rof.net):
==========================================
2006.05.02 15:48:14 SMTP (smtp.rof.net): <rx> 250 ok
2006.05.02 15:48:14 SMTP (smtp.rof.net): [tx] DATA
2006.05.02 15:48:14 POP3 (mail.rof.net): Do deletions: LoS: no
2006.05.02 15:48:14 POP3 (mail.rof.net): Disconnecting from host
2006.05.02 15:48:14 POP3 (mail.rof.net): [tx] QUIT
2006.05.02 15:48:14 SMTP (smtp.rof.net): <rx> 354 go ahead
2006.05.02 15:48:14 POP3 (mail.rof.net): <rx> +OK
2006.05.02 15:48:14 POP3 (mail.rof.net): Disconnected from host
2006.05.02 15:48:14 POP3 (mail.rof.net): ========= No blob changes =========
2006.05.02 15:48:14 POP3 (mail.rof.net): ===================================
2006.05.02 15:48:14 POP3 (mail.rof.net): End execution
2006.05.02 15:48:14 mail.rof.net: ReportStatus: RSF_COMPLETED, hr = 0x00000000
2006.05.02 15:48:14 mail.rof.net: Synch operation completed
2006.05.02 15:48:14 SMTP (smtp.rof.net): [tx]
..
2006.05.02 15:48:14 SMTP (smtp.rof.net): <rx> 250 ok 1146606501 qp 28272
2006.05.02 15:48:14 SMTP (smtp.rof.net): End execution
2006.05.02 15:48:14 mail.rof.net: ReportStatus: RSF_COMPLETED, hr = 0x00000000
2006.05.02 15:48:14 mail.rof.net: Synch operation completed
2006.05.02 15:48:25 mail.rof.net: Synch operation started (flags = 00000001)
2006.05.02 15:48:25 mail.rof.net: UploadItems: 0 messages to send
2006.05.02 15:48:25 mail.rof.net: Synch operation completed
2006.05.02 15:48:25 mail.rof.net: Synch operation started (flags = 00000030)
2006.05.02 15:48:25 mail.rof.net: DoPOPDownload(flags = 00000030, max msg =
ffffffff): full items
2006.05.02 15:48:25 POP3 (mail.rof.net): Begin execution
2006.05.02 15:48:25 POP3 (mail.rof.net): ========= Initial blob =========
2006.05.02 15:48:25 POP3 (mail.rof.net): ===================================
2006.05.02 15:48:25 POP3 (mail.rof.net): Port: 110, Secure: no, SPA: no
2006.05.02 15:48:25 POP3 (mail.rof.net): Finding host
2006.05.02 15:48:25 POP3 (mail.rof.net): Connected to host
2006.05.02 15:48:25 POP3 (mail.rof.net): <rx> +OK
<[email protected]>
2006.05.02 15:48:25 POP3 (mail.rof.net): Authorizing to server
2006.05.02 15:48:25 POP3 (mail.rof.net): [tx] USER (e-mail address removed)
2006.05.02 15:48:25 POP3 (mail.rof.net): <rx> +OK
2006.05.02 15:48:25 POP3 (mail.rof.net): [tx] PASS *****
2006.05.02 15:48:25 POP3 (mail.rof.net): <rx> +OK
2006.05.02 15:48:25 POP3 (mail.rof.net): Authorized to host
2006.05.02 15:48:25 POP3 (mail.rof.net): Connected to host
2006.05.02 15:48:25 POP3 (mail.rof.net): [tx] STAT
2006.05.02 15:48:25 POP3 (mail.rof.net): <rx> +OK 0 0
2006.05.02 15:48:25 POP3 (mail.rof.net): ==== Comparing server and local
blobs ====
2006.05.02 15:48:25 POP3 (mail.rof.net):
==========================================
2006.05.02 15:48:25 POP3 (mail.rof.net): Do deletions: LoS: no
2006.05.02 15:48:25 POP3 (mail.rof.net): Disconnecting from host
2006.05.02 15:48:25 POP3 (mail.rof.net): [tx] QUIT
2006.05.02 15:48:25 POP3 (mail.rof.net): <rx> +OK
2006.05.02 15:48:25 POP3 (mail.rof.net): Disconnected from host
2006.05.02 15:48:25 POP3 (mail.rof.net): ========= No blob changes =========
2006.05.02 15:48:25 POP3 (mail.rof.net): ===================================
2006.05.02 15:48:25 POP3 (mail.rof.net): End execution
2006.05.02 15:48:25 mail.rof.net: ReportStatus: RSF_COMPLETED, hr = 0x00000000
2006.05.02 15:48:25 mail.rof.net: Synch operation completed
2006.05.02 15:48:27 mail.rof.net: Synch operation started (flags = 00000001)
2006.05.02 15:48:27 mail.rof.net: UploadItems: 0 messages to send
2006.05.02 15:48:27 mail.rof.net: Synch operation completed
2006.05.02 15:48:27 mail.rof.net: Synch operation started (flags = 00000030)
2006.05.02 15:48:27 mail.rof.net: DoPOPDownload(flags = 00000030, max msg =
ffffffff): full items
2006.05.02 15:48:27 POP3 (mail.rof.net): Begin execution
2006.05.02 15:48:27 POP3 (mail.rof.net): ========= Initial blob =========
2006.05.02 15:48:27 POP3 (mail.rof.net): ===================================
2006.05.02 15:48:27 POP3 (mail.rof.net): Port: 110, Secure: no, SPA: no
2006.05.02 15:48:27 POP3 (mail.rof.net): Finding host
2006.05.02 15:48:27 POP3 (mail.rof.net): Connected to host
2006.05.02 15:48:27 POP3 (mail.rof.net): <rx> +OK
<[email protected]>
2006.05.02 15:48:27 POP3 (mail.rof.net): Authorizing to server
2006.05.02 15:48:27 POP3 (mail.rof.net): [tx] USER (e-mail address removed)
2006.05.02 15:48:27 POP3 (mail.rof.net): <rx> +OK
2006.05.02 15:48:27 POP3 (mail.rof.net): [tx] PASS *****
2006.05.02 15:48:27 POP3 (mail.rof.net): <rx> +OK
2006.05.02 15:48:27 POP3 (mail.rof.net): Authorized to host
2006.05.02 15:48:27 POP3 (mail.rof.net): Connected to host
2006.05.02 15:48:27 POP3 (mail.rof.net): [tx] STAT
2006.05.02 15:48:27 POP3 (mail.rof.net): <rx> +OK 0 0
2006.05.02 15:48:27 POP3 (mail.rof.net): ==== Comparing server and local
blobs ====
2006.05.02 15:48:27 POP3 (mail.rof.net):
==========================================
2006.05.02 15:48:27 POP3 (mail.rof.net): Do deletions: LoS: no
2006.05.02 15:48:27 POP3 (mail.rof.net): Disconnecting from host
2006.05.02 15:48:27 POP3 (mail.rof.net): [tx] QUIT
2006.05.02 15:48:27 POP3 (mail.rof.net): <rx> +OK
2006.05.02 15:48:27 POP3 (mail.rof.net): Disconnected from host
2006.05.02 15:48:27 POP3 (mail.rof.net): ========= No blob changes =========
2006.05.02 15:48:27 POP3 (mail.rof.net): ===================================
2006.05.02 15:48:27 POP3 (mail.rof.net): End execution
2006.05.02 15:48:27 mail.rof.net: ReportStatus: RSF_COMPLETED, hr = 0x00000000
2006.05.02 15:48:27 mail.rof.net: Synch operation completed

Greg
 
B

Brian Tillman

GregK said:
Enabled the log. Here are results, although I don't see any
indication of an error, I also don't understnd everythiing in it. It
appears to log in and authorize, but then nothing is sent.
Click to expand...

First, the log contained your mail address in clear text. In the future,
you should modify occurrences like that.

The log clearly shows that you had one message to transmit and that your
mail server accepted that mail. Here are the relevant entries:

2006.05.02 15:48:14 SMTP (smtp.rof.net): [tx] MAIL FROM: <*****>
2006.05.02 15:48:14 SMTP (smtp.rof.net): <rx> 250 ok
2006.05.02 15:48:14 SMTP (smtp.rof.net): [tx] RCPT TO: <*****>
2006.05.02 15:48:14 SMTP (smtp.rof.net): <rx> 250 ok
2006.05.02 15:48:14 SMTP (smtp.rof.net): [tx] DATA
2006.05.02 15:48:14 SMTP (smtp.rof.net): <rx> 354 go ahead
2006.05.02 15:48:14 SMTP (smtp.rof.net): [tx]
..
2006.05.02 15:48:14 SMTP (smtp.rof.net): <rx> 250 ok 1146606501 qp 28272
2006.05.02 15:48:14 SMTP (smtp.rof.net): End execution

The "250 ok" message is a clear indication from your SMTP server that it
accepted the mail. This proves beyond any doubt that the problem lies with
your SMTP provider and not Outlook.
 

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