Can receive email but can't send

[Liz Terrence]

I am having an issue with one user and it's killing me. We have about 12
users on Entourage Version 11.3.3 all work well except one user. When she
tries to send email she gets an Error: -18597. She can receive email and
everything syncs properly. All other users work perfectly. I have deleted
the profile, rebuilt the database, tried just about everything I know with
no luck.

Any help would be appreciated.

Thanks.

 

[Diane Ross]

I am having an issue with one user and it's killing me. We have about 12
users on Entourage Version 11.3.3 all work well except one user. When she
tries to send email she gets an Error: -18597. She can receive email and
everything syncs properly. All other users work perfectly. I have deleted
the profile, rebuilt the database, tried just about everything I know with
no luck.

Send & Receive problems can be complex to solve, but generally these
solutions apply:

If you can receive but not send then you have a bad SMTP configuration
If you can send but not receive you have a bad POP or IMAP configuration

You can try re-entering info.
You can delete account and create a new one.
Using copy/paste can result in an extra space being added. Type carefully.
Check your Keychain for corruption.

Entourage 2004 Exchange Error:

Attempting to send anything yields either 'Unknown Error -17199' or 'HTTP
Error. Access to the resource is forbidden. Error -18597.'

This is probably because the e-mail address you typed in the Exchange
account dialog does not exactly match the one the server expects. Since the
addresses don't match, it doesn't allow you to send.

<http://www.entourage.mvps.org/error/page.html#error-18587>

Have you run tcpflow to see what is happening? Test your network with
tcpflow. See directions here:

<http://www.entourage.mvps.org/troubleshoot/tcpflow.html>
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>