Can Send but Not Receive

[CalDreamer]

While I was in another room backing up my lastest files my partner (who does
not regularly backup) had MS Outlook 2003 version 11.8217.8221 crash on her
laptop (Lenovo T60 Win XP SP3). This is a work computer used for an active
consulting practice.

She pasted text embedded in a table from a well-known university's
job-listing website into an MS Outlook from MS Office Professional Suite
2003. Then she went and cut and pasted a line of text from a PDF, same
university, different site.

An Error Message said that the 1st table was corrupted. So she tried to
delete the table and the line of text from the PDF. Then there was a 2nd
Error Message that said "Outlook Failed".

I became involved and we tried to close out the message and then after that
the Outlook program itself. Then we tried to reopen Outlook. We couldn't, got
an error message. Tried again and it opened but would not send/receive. We
closed out, reopened and tried to send a "Test" email to my partner. It
appeared to be sent. By this I mean that it is in the Sent Mail file, not the
Draft file in Outlook. But we still could not receive. When we clicked on
Send/Receive, the Progress bar did not pop up.

Next we went to Earthlink Webmail and saw that the Test letter WAS sent by
us and we could receive it on webmail. We also saw that other mail had been
sent in the last 20 minutes that we could not receive through Outlook.

So we can send but not receive with Outlook. I seem to recall that I myself
had this problem many years ago and can't remember the solution. Would
someone please give advice ASAP?

Thanks for any help in advance!

 

[DL]

Try Detect/Repair in Outlook
Also with outlook closed, locate scanpst.exe and run it against your data
file

 

[CalDreamer]

DL, Thanks for answering so quickly. I asked this question on another forum
but I wanted another opinion. Your suggestions make much more sense to me as
first steps and probable solutions. I believe in doing the easy and obvious
first before taking drastic measures.

When I run scanpst.exe, what does it mean to "run it against our data file"?

Thanks in advance!

Alex

 

[DL]

Search to include hidden files for *.pst it should reveal a large file
named, probably, outlook.pst, this is the data file that contains all your
OL data (mail, contacts,calendar etc)
You run scanpst against this data file, if it finds & fixes err's run it
again
http://support.microsoft.com/kb/287497

http://www.howto-outlook.com/howto/backupandrestore.htm