1. Download and install the Windows Installer Cleanup Utility.
http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D5E1BD/msicuu2.exe
2. After you install the Windows Installer CleanUp Utility, click Start
menu-> All Programs-> Windows Install Clean Up.
3. Highlight Microsoft Office 2003 entry in the list and then click Remove.
Quit the Utility.
Note: If you have got any other old or redundant office entries or other
Office stand alone products such as Visio in the list, please remove them
together.
4. Close all applications.
5. Click Start menu-> Run, type "regedit" (without the quotation marks) in
the Open box and press Enter.
6. Expand the registry tree on the left pane and locate the following two
registry keys:
HKEY_CURRENT_USER\Software\Microsoft\Office
HKEY_LOCAL_MACHINE\Software\Microsoft\Office
7. Right-click on this key and click Delete to delete those keys.
8. Delete the following folders:
C:\Program Files\Microsoft Office.
C:\Program Files\OfficeUpdate11
9. Click Start menu-> Run, type "%Temp%" (without the quotation marks) in
the Open box and press Enter.
10. Empty the %Temp% folder.
Note: If some files can't be deleted, please skip them, which don't
influence the result of the troubleshooting.
11. Empty the Recycle Bin.
12. Restart your computer and install Office 2003.
13. Go to Office Product Updates Web site to check for all available
updates:
http://office.microsoft.com/en-us/officeupdate/default.aspx
serna388 said:I tried that and it won`t let me reinstall without the missing file....can`t
install/uninstall or reinstall.....help
Milly Staples said:Then download the file that Goose suggested, run it and then try a
reinstallation.
--Â
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.
After furious head scratching, serna388 asked:
| I can`t do anything that you suggest because it won`t let me do
| anything without that file...It won`t let me uninstall the program,
| it won`t let me upgrade, detect and repair won`t work...nothing!
| Can you help me?
|
| "Goose[MS]" wrote:
|
|| From the error message it looks like your Office installation has
|| become corrupted (MAINSP1op.MSP is Office 2003 SP1 cached version).
|| Try running Help -> Detect and Repair on all Office products, and
|| see if that helps. If not, you're gonna have to re-install Office,
|| but first run the WIndows Installer Cleanup Utility to make sure you
|| start out fresh:
||
|| http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
||
|| --
|| Gustavo
|| Software Test Engineer
|| Microsoft
||
|| Legal Disclaimer: This posting is provided "AS IS" with no
|| warranties, and confers no rights.
||
||
|| "serna388" wrote:
||
||| I try to update my office program and it tells me that I'm missing
||| C:\Program Files\OfficeUpdate11\Cabs\511735\ and
||| 511735.MAINSP1op.MSP
||| What can I do to fix this problem, this problem started after I
||| upgraded my harddrive to a larger one.
||| AHGA...
||| Chris
Goose said:serna388:
Sorry, but it's not clear to me whether you were able to run the Installer
Cleanup Utility, it's supposed to erase all the Windows Installer data so you
don't have to Uninstall, just reinstall Office.
Here are some detailed steps to get a clean reinstall of Office, try them out:
1. Download and install the Windows Installer Cleanup Utility.
http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D5E1BD/msicuu2.exe
2. After you install the Windows Installer CleanUp Utility, click Start
menu-> All Programs-> Windows Install Clean Up.
3. Highlight Microsoft Office 2003 entry in the list and then click Remove.
Quit the Utility.
Note: If you have got any other old or redundant office entries or other
Office stand alone products such as Visio in the list, please remove them
together.
4. Close all applications.
5. Click Start menu-> Run, type "regedit" (without the quotation marks) in
the Open box and press Enter.
6. Expand the registry tree on the left pane and locate the following two
registry keys:
HKEY_CURRENT_USER\Software\Microsoft\Office
HKEY_LOCAL_MACHINE\Software\Microsoft\Office
7. Right-click on this key and click Delete to delete those keys.
8. Delete the following folders:
C:\Program Files\Microsoft Office.
C:\Program Files\OfficeUpdate11
9. Click Start menu-> Run, type "%Temp%" (without the quotation marks) in
the Open box and press Enter.
10. Empty the %Temp% folder.
Note: If some files can't be deleted, please skip them, which don't
influence the result of the troubleshooting.
11. Empty the Recycle Bin.
12. Restart your computer and install Office 2003.
13. Go to Office Product Updates Web site to check for all available
updates:
http://office.microsoft.com/en-us/officeupdate/default.aspx
--
Gustavo
Software Test Engineer
Microsoft
Legal Disclaimer: This posting is provided "AS IS" with no warranties, and
confers no rights.
serna388 said:I tried that and it won`t let me reinstall without the missing file....can`t
install/uninstall or reinstall.....help
Milly Staples said:Then download the file that Goose suggested, run it and then try a
reinstallation.
--Â
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.
After furious head scratching, serna388 asked:
| I can`t do anything that you suggest because it won`t let me do
| anything without that file...It won`t let me uninstall the program,
| it won`t let me upgrade, detect and repair won`t work...nothing!
| Can you help me?
|
| "Goose[MS]" wrote:
|
|| From the error message it looks like your Office installation has
|| become corrupted (MAINSP1op.MSP is Office 2003 SP1 cached version).
|| Try running Help -> Detect and Repair on all Office products, and
|| see if that helps. If not, you're gonna have to re-install Office,
|| but first run the WIndows Installer Cleanup Utility to make sure you
|| start out fresh:
||
|| http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
||
|| --
|| Gustavo
|| Software Test Engineer
|| Microsoft
||
|| Legal Disclaimer: This posting is provided "AS IS" with no
|| warranties, and confers no rights.
||
||
|| "serna388" wrote:
||
||| I try to update my office program and it tells me that I'm missing
||| C:\Program Files\OfficeUpdate11\Cabs\511735\ and
||| 511735.MAINSP1op.MSP
||| What can I do to fix this problem, this problem started after I
||| upgraded my harddrive to a larger one.
||| AHGA...
||| Chris
serna388 said:Hi Goose;
I followed your instructions and I was then able to reinstall my office
program, but when I tried to get the updates it still won`t let me update my
program....?
Any suggestions....
Thanks, Chris
Goose said:serna388:
Sorry, but it's not clear to me whether you were able to run the Installer
Cleanup Utility, it's supposed to erase all the Windows Installer data so you
don't have to Uninstall, just reinstall Office.
Here are some detailed steps to get a clean reinstall of Office, try them out:
1. Download and install the Windows Installer Cleanup Utility.
http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D5E1BD/msicuu2.exe
2. After you install the Windows Installer CleanUp Utility, click Start
menu-> All Programs-> Windows Install Clean Up.
3. Highlight Microsoft Office 2003 entry in the list and then click Remove.
Quit the Utility.
Note: If you have got any other old or redundant office entries or other
Office stand alone products such as Visio in the list, please remove them
together.
4. Close all applications.
5. Click Start menu-> Run, type "regedit" (without the quotation marks) in
the Open box and press Enter.
6. Expand the registry tree on the left pane and locate the following two
registry keys:
HKEY_CURRENT_USER\Software\Microsoft\Office
HKEY_LOCAL_MACHINE\Software\Microsoft\Office
7. Right-click on this key and click Delete to delete those keys.
8. Delete the following folders:
C:\Program Files\Microsoft Office.
C:\Program Files\OfficeUpdate11
9. Click Start menu-> Run, type "%Temp%" (without the quotation marks) in
the Open box and press Enter.
10. Empty the %Temp% folder.
Note: If some files can't be deleted, please skip them, which don't
influence the result of the troubleshooting.
11. Empty the Recycle Bin.
12. Restart your computer and install Office 2003.
13. Go to Office Product Updates Web site to check for all available
updates:
http://office.microsoft.com/en-us/officeupdate/default.aspx
--
Gustavo
Software Test Engineer
Microsoft
Legal Disclaimer: This posting is provided "AS IS" with no warranties, and
confers no rights.
serna388 said:I tried that and it won`t let me reinstall without the missing file....can`t
install/uninstall or reinstall.....help
:
Then download the file that Goose suggested, run it and then try a
reinstallation.
--Â
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.
After furious head scratching, serna388 asked:
| I can`t do anything that you suggest because it won`t let me do
| anything without that file...It won`t let me uninstall the program,
| it won`t let me upgrade, detect and repair won`t work...nothing!
| Can you help me?
|
| "Goose[MS]" wrote:
|
|| From the error message it looks like your Office installation has
|| become corrupted (MAINSP1op.MSP is Office 2003 SP1 cached version).
|| Try running Help -> Detect and Repair on all Office products, and
|| see if that helps. If not, you're gonna have to re-install Office,
|| but first run the WIndows Installer Cleanup Utility to make sure you
|| start out fresh:
||
|| http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
||
|| --
|| Gustavo
|| Software Test Engineer
|| Microsoft
||
|| Legal Disclaimer: This posting is provided "AS IS" with no
|| warranties, and confers no rights.
||
||
|| "serna388" wrote:
||
||| I try to update my office program and it tells me that I'm missing
||| C:\Program Files\OfficeUpdate11\Cabs\511735\ and
||| 511735.MAINSP1op.MSP
||| What can I do to fix this problem, this problem started after I
||| upgraded my harddrive to a larger one.
||| AHGA...
||| Chris
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