can users chat within Access like an Instant Message?

[L. Edwards]

We are in a customer service center environment and student reps have no
access to student database (for privacy reasons involving personal
information) and therefore will have to put callers on hold, get up, go to
lead rep, management, or staff to have info looked up. We use Access to
roster daily incoming calls and the purpose for the calls. It would be a lot
easier if there was some form of chat session that can be created within
access itself to provide the student reps with assistance while on a call w/o
leaving their desk. Is this possible?

 

[Douglas J. Steele]

There's nothing built into Access to do that, and if you're talking about
having Access interact with whatever IM software you're using, I'm not sure
how easy it would be.