Can you help troubleshoot configuring Outlook with Verizon.net?

[Laurence]

I have followed the steps to add a new e-mail account in Outlook with
Verizon.net, but I keep getting an error message saying the server was found
but there was no response from the server. I called Verizon and they couldn't
tell me what is going wrong. Any ideas?

 

[Diane Poremsky [MVP]]

are you sure you have the right server name? is a firewall enabled and
blocking outlook?

 

[Laurence]

I don't know. E mails with a msn extension are currently being downloaded
into Outlook without problem, and being sent from Outlook as well.
I can receive e-mails in Outlook being sent from my verizon address, but I
can't send from Outlook, and the Verizon tech told me it was an outlook
problem.

 

[Diane Poremsky [MVP]]

it sounds like its your authentication method - tools, accounts, choose the
email account and click change - look in more settings, outgoing server -
are you using the same user/password as POP3?