To cancel your Comcast (Xfinity) service, follow these steps:
1. Review Your Account and Bills
- Before canceling, make sure you understand your current contract or any early termination fees. You might also want to check if you’re still in a promotional period or if you're eligible for discounts that could influence your decision.
2. Prepare Your Account Information
- Have your Xfinity account number, the name on the account, and any other identifying information ready to verify your identity when you contact customer service.
3. Contact Comcast Customer Service
- By Phone: The most common way to cancel your Comcast service is to call their customer service number.
- Xfinity Customer Service Phone Number:
- Follow the prompts to reach a representative. Be prepared for long wait times, especially during peak hours.
- When speaking with a representative, request cancellation of your service. They may try to offer you incentives to keep your service, but you can insist on canceling.
- Via Chat: You can also contact Comcast via live chat through their website or the Xfinity app.
- On the Xfinity support page, click on "Chat with Xfinity Support" and follow the prompts.
- In-Person: If you'd prefer, you can visit an Xfinity store and cancel your service in person.
4. Ask About Fees and Return Equipment
- Inquire if there are any early termination fees or remaining balances on your account.
- You will likely need to return your rented equipment (e.g., modem, cable boxes, remotes) to avoid additional charges. Comcast has specific instructions for equipment returns, either by mail or in-store.
5. Request Confirmation of Cancellation
- Make sure to get confirmation of the cancellation in writing (email or through a receipt). Ask the representative to send you a cancellation confirmation, so you have a record of the process.
6. Follow Up
- After the cancellation, monitor your billing for the next few months to ensure that you’re not charged for services you’ve canceled.
Things to Keep in Mind:
- Outstanding Balance: If you owe any fees, make sure to settle them to avoid any interruptions or damage to your credit.
- Promotions: If you were under a promotional agreement, canceling early might result in a penalty or fees.
- Service Downgrade: If you don't want to cancel entirely, you could downgrade your service (e.g., reduce your internet speed or TV package) instead.