Canned responses/mail integration

[misty]

I've seen this done before, but it's been a long time. I'm doing a fair
amount of email support and easily accessible canned responses would make the
entire process oodles easier. I'm using Outlook for mail management, but
I've seen canned responses that could be set up, organized, and selected
within Word to create the email and then simply copied and paste to be sent
out through Outlook. Anyone know how I can create and organize canned
responses within Word? I'm a novice when it comes to it, but surely it can't
be that hard.

It's either this, my little folders full of text files that aren't nearly as
convenient and limit productivity, or I somehow manage to convince management
to actually purchase an email database system that could support this, but
that would actually be overkill for our needs.

 

[Jezebel]

Experiment with AutoText. It's not the only way, but probably the best for
your purposes if you want to use Word.

A simpler method, using Outlook only, is to use signatures. You can put any
amount of text into a signature (and graphics, too, if you use HTML). Create
a separate signature for each canned response: from within Outlook, you can
create and send your canned reply in four clicks.