Cannot Accept Meeting Invitations

[mclinde]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: Exchange

All of these topics appear to be "inactive" and require a new question. I have one user in our organization who is unable to respond to meeting invitations using Entourage.
Here are the steps I have taken, I am at a loss now...
1. All updates applied (through 12.1.5) to Entourage
2. Rebuilt Folder Cache for the account (Folder Properties, Empty Cache)
3. Repaired database (even though I didn't think this would work)
4. Loaded new user account onto the Mac, set up the profile in Entourage, still didn't work
5. Loaded the profile in Outlook 2003 and 2007 - I am able to respond to meetings
6. Ran the Outlook /clearfreebusy command on a PC for that profile to see if that would help (it did not)
7. Removed Office 2008, reinstalled from DVD, updated again - issue persists

None of the previous threads showed a solution, and I'm still in need of one. Anyone got an answer to this one?

Thanks!

 

[William Smith [MVP]]

All of these topics appear to be "inactive" and require a new question. I have one user in our organization who is unable to respond to meeting invitations using Entourage.
Here are the steps I have taken, I am at a loss now...
1. All updates applied (through 12.1.5) to Entourage
2. Rebuilt Folder Cache for the account (Folder Properties, Empty Cache)
3. Repaired database (even though I didn't think this would work)
4. Loaded new user account onto the Mac, set up the profile in Entourage, still didn't work
5. Loaded the profile in Outlook 2003 and 2007 - I am able to respond to meetings
6. Ran the Outlook /clearfreebusy command on a PC for that profile to see if that would help (it did not)
7. Removed Office 2008, reinstalled from DVD, updated again - issue persists

None of the previous threads showed a solution, and I'm still in need of one. Anyone got an answer to this one?

This seems to be a very elusive problem for troubleshooting.

Are you able to right-click or Control-click the message itself and accept?

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

 

[mclinde]

Some of them have the options when right clicking, others don't (especially if the first date for the meeting has already passed - I have a recurring meeting I can't accept set up in December)

However, I haven't verified if rt-click and accept goes to the calendar yet (read for some that didn't happen). Will check today

 

[mclinde]

Ok - so I verified that the rt-click accept goes to the calendar, but the same invitation doesn't work when opened in a viewing window. I'm sure I should go somewhere and post a product suggestion for this bug - anyone know the URL off the top of their head?

 

[William Smith [MVP]]

Ok - so I verified that the rt-click accept goes to the calendar, but
the same invitation doesn't work when opened in a viewing window. I'm
sure I should go somewhere and post a product suggestion for this bug
- anyone know the URL off the top of their head?

Help menu --> Send Feedback.

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>