Cannot access contacts when composing e-mail messages - different

[DH]

other posts...

I recently upgraded from xp to 7. I run office 2007. I can see all my
contact, however, when I go to the different contact books and try and enable
the address book the box is greyed out (i.e. it cannot be checked).

I have then tried to go to tools->address books - it displays Outlook
address book, type "MAPI"....

I then try New - additional address books - outlook address books - and I
receive the message "This account or directory type already exists and cannot
be specified twice."

I then tried to delete the "MAPI" address book, however, the option is still
not available....

Any help appreciated.

 

[Orland, Kathleen]

Did you enable your contacts to be used as an address book? I don't have
Outlook 2007 in front of me so I'm going by an older version. Right click on
Contacts, scroll to properties. Click on the Outlook Address Book tab, check
"show this folder as an e-mail Address Book. Or is this what you've already
tried to do?

 

[DH]

Thanks for the suggestion - Already tried, but the box cannot be checked - it
is unavailable.

 

[Russ Valentine]

You must have corrupted your profile in Outlook 2007. Usually happens when
you transfer your data incorrectly, like when using Windows Easy Transfer.
You'll need to create a new Outlook profile from scratch and connect it
properly to your data file before you can configure the Outlook Address Book
Service.

 

[DH]

Thanks - if you know of any links to instructions that would be greatly
appreciated.

However, I wouldn't say I transferred data incorrectly either as, I did us
windows EASY transfer... Not windows "data corruption difficulty"
transfer.... I thought that was the point, to quickly and properly transfer
data and files when upgrading...

Anyways - thanks for the tip.

 

[Russ Valentine]

In this group you will find countless posts that Windows Easy Transfer does
not work with Outlook. It does not corrupt your data, just your profile.
Instructions on how to migrate data properly are also posted here daily. If
you don't want to have to wait for individual answers you can always read
the other posts here.
Take a look at these pages for info on Outlook data backup or transfer:
http://www.slipstick.com/config/backup.htm
http://www.howto-outlook.com/Howto/backupandrestore.htm
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx

Note that some of the information on the Microsoft page is outdated and
contains errors, particularly when applied to Outlook 2003 or 2007.
Specifically:
1. Ignore any advice to copy your PST file to Outlook's default location to
connect it to your profile. Doing so will often corrupt your Outlook
profile. Copy it
anywhere BUT the default location and then open it within your Outlook
profile.
2. Ignore any advice that tells you to use export or import to transfer
Outlook data. That has never been sound advice, but the process has become
too deeply flawed to be of any use.

 

[DH]

Thanks, Russ, however, none of those links seem to have answer to my issue.

This seems ridiculous that I can see all my contact I just can't use them.
I don't want to start a new profile without knowing the ins and outs of how
that process works. The saftey and functionality of my e-mail is the most
important issue and if I was to lose that I would have to fold my business....

Why wouldn't microsoft point this issue out before I spent $ on an
upgrade... Oh, wait...

This is a complete pain, and now my $200 upgrade to 7 is going to cost $300
once I call my IT guys... Thanks to ms for another productivity sucking
issue.

 

[Gordon]

Thanks, Russ, however, none of those links seem to have answer to my
issue.

This seems ridiculous that I can see all my contact I just can't use them.
I don't want to start a new profile without knowing the ins and outs of
how
that process works. The saftey and functionality of my e-mail is the most
important issue and if I was to lose that I would have to fold my
business....

Why wouldn't microsoft point this issue out before I spent $ on an
upgrade... Oh, wait...

This is a complete pain, and now my $200 upgrade to 7 is going to cost
$300
once I call my IT guys... Thanks to ms for another productivity sucking
issue.

Creating a new profile has NO effect on any existing data whatsoever.
However, in ALL cases backup first, just in case you are the first person
ever to which creating a new profile DOES affect your data...

 

[Russ Valentine]

If you don't want to create a new profile, then you must live with things
the way you are. Creating a new profile is simple and costs nothing.
I've never seen Microsoft be particular forthcoming about the things they
make that don't work.

 

[Diane Poremsky [MVP]]

How to make a new profile and use the existing pst file in it:
http://www.slipstick.com/tutorials/profile/profile.htm

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

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