Cannot access my web to publish

J

Joe S.

This saga has been going on for two weeks with no resolution in sight.
Wonder if anyone here can help.

Here's the story.

I have three domains each with a corresponding website"
www.domain1.org
www.domain2.org

www.domain3.com

1 and 2 are hosted by Company A; 3 is hosted by Company B.

1 and 2 are each 5-6 years old and have no problems.

3 is six months old and had no problems until 3-4 weeks ago. When I tried
to publish, I got two errors:

SERVER ERROR: CLIENT CLOSED CONNECTION

-- or --


SERVER ERROR: an error occurred accessing your FrontPage webfiles. Authors -
if authoring against a webserver, please contact the webmaster for this
server's site. Webmasters please see the server's system log for more
details.


I needed to publish one new article, so, I ftp'ed to the site and the new
article appeared.

A few days later, I tried to publish and got the same two errors. Further,
I could not access the live web on the server; I could only access the web
on my hard drive.

Every time I contacted tech support, they said that they were able to access
the live web with no problem by typing http://domain3.com in the More Webs
box on MS FP. I tried that and got the same two errors.

I left home on vacation for a week and asked that they removed all files
from the server and set me up as a brand-new customer who had never
published before. They did and when I returned home I went to their control
panel, installed FP extensions, and tried to publish. Same two errors.

I am running Windows XP Home Edition and FP 98. Also, I tried to access the
live web from both my desktop and laptop -- same story. Meanwhile, domain1
and domain2 are no problem whatsoever.

What are we missing?

Thanks.
 
T

Tom Pepper Willett

What did they tell you was in the the server's system log when you asked
them?
--
-----
Tom Pepper Willett
Microsoft MVP - FrontPage
http://www.microsoft.com/office/frontpage/prodinfo/default.mspx
http://msdn.microsoft.com/office/understanding/frontpage/
----
| This saga has been going on for two weeks with no resolution in sight.
| Wonder if anyone here can help.
|
| Here's the story.
|
| I have three domains each with a corresponding website"
| www.domain1.org
| www.domain2.org
|
| www.domain3.com
|
| 1 and 2 are hosted by Company A; 3 is hosted by Company B.
|
| 1 and 2 are each 5-6 years old and have no problems.
|
| 3 is six months old and had no problems until 3-4 weeks ago. When I tried
| to publish, I got two errors:
|
| SERVER ERROR: CLIENT CLOSED CONNECTION
|
| -- or --
|
|
| SERVER ERROR: an error occurred accessing your FrontPage webfiles.
Authors -
| if authoring against a webserver, please contact the webmaster for this
| server's site. Webmasters please see the server's system log for more
| details.
|
|
| I needed to publish one new article, so, I ftp'ed to the site and the new
| article appeared.
|
| A few days later, I tried to publish and got the same two errors.
Further,
| I could not access the live web on the server; I could only access the web
| on my hard drive.
|
| Every time I contacted tech support, they said that they were able to
access
| the live web with no problem by typing http://domain3.com in the More Webs
| box on MS FP. I tried that and got the same two errors.
|
| I left home on vacation for a week and asked that they removed all files
| from the server and set me up as a brand-new customer who had never
| published before. They did and when I returned home I went to their
control
| panel, installed FP extensions, and tried to publish. Same two errors.
|
| I am running Windows XP Home Edition and FP 98. Also, I tried to access
the
| live web from both my desktop and laptop -- same story. Meanwhile,
domain1
| and domain2 are no problem whatsoever.
|
| What are we missing?
|
| Thanks.
|
|
| --
| ----
| Joe S.
|
|
|
 
J

Joe S.

They did not tell me a thing -- this is a typical error log from where I
tried to publihs:

[Fri Apr 2 16:49:40 2004] [error] [client 24.159.36.239] File does not
exist: /home/rightw2/public_html/404.shtml
[Fri Apr 2 16:49:40 2004] [error] [client 24.159.36.239] File does not
exist: /home/rightw2/public_html/_vti_bin/shtml.exe/_vti_rpc
[Fri Apr 2 16:49:40 2004] [error] (2)No such file or directory: Incorrect
permissions on webroot "/home/rightw2/public_html/_vti_pvt" and webroot's
_vti_pvt directory in FrontPageAlias().
[Fri Apr 2 16:49:40 2004] [error] [client 24.159.36.239] File does not
exist: /home/rightw2/public_html/404.shtml
[Fri Apr 2 16:49:40 2004] [error] [client 24.159.36.239] File does not
exist: /home/rightw2/public_html/_vti_inf.html
[Fri Apr 2 16:49:31 2004] [error] [client 24.159.36.239] File does not
exist: /home/rightw2/public_html/404.shtml
[Fri Apr 2 16:49:31 2004] [error] [client 24.159.36.239] File does not
exist: /home/rightw2/public_html/_vti_bin/shtml.exe/_vti_rpc
[Fri Apr 2 16:49:31 2004] [error] (2)No such file or directory: Incorrect
permissions on webroot "/home/rightw2/public_html/_vti_pvt" and webroot's
_vti_pvt directory in FrontPageAlias().
[Fri Apr 2 16:49:31 2004] [error] [client 24.159.36.239] File does not
exist: /home/rightw2/public_html/404.shtml
[Fri Apr 2 16:49:31 2004] [error] [client 24.159.36.239] File does not
exist: /home/rightw2/public_html/_vti_inf.html
[Fri Apr 2 16:49:20 2004] [error] [client 24.159.36.239] File does not
exist: /home/rightw2/public_html/404.shtml
[Fri Apr 2 16:49:20 2004] [error] [client 24.159.36.239] File does not
exist: /home/rightw2/public_html/_vti_bin/shtml.exe/_vti_rpc
[Fri Apr 2 16:49:20 2004] [error] (2)No such file or directory: Incorrect
permissions on webroot "/home/rightw2/public_html/_vti_pvt" and webroot's
_vti_pvt directory in FrontPageAlias().
[Fri Apr 2 16:49:20 2004] [error] [client 24.159.36.239] File does not
exist: /home/rightw2/public_html/404.shtml
[Fri Apr 2 16:49:20 2004] [error] [client 24.159.36.239] File does not
exist: /home/rightw2/public_html/_vti_inf.html
 
T

Tom Pepper Willett

What O/S is the host server, Joe?
Is it a Unix/Linux/Apache with FP 2002 extensions? If so, that version of
extensions for those O/S will not support FP 98.
--
-----
Tom Pepper Willett
Microsoft MVP - FrontPage
http://www.microsoft.com/office/frontpage/prodinfo/default.mspx
http://msdn.microsoft.com/office/understanding/frontpage/
----
| They did not tell me a thing -- this is a typical error log from where I
| tried to publihs:
|
| [Fri Apr 2 16:49:40 2004] [error] [client 24.159.36.239] File does not
| exist: /home/rightw2/public_html/404.shtml
| [Fri Apr 2 16:49:40 2004] [error] [client 24.159.36.239] File does not
| exist: /home/rightw2/public_html/_vti_bin/shtml.exe/_vti_rpc
| [Fri Apr 2 16:49:40 2004] [error] (2)No such file or directory: Incorrect
| permissions on webroot "/home/rightw2/public_html/_vti_pvt" and webroot's
| _vti_pvt directory in FrontPageAlias().
| [Fri Apr 2 16:49:40 2004] [error] [client 24.159.36.239] File does not
| exist: /home/rightw2/public_html/404.shtml
| [Fri Apr 2 16:49:40 2004] [error] [client 24.159.36.239] File does not
| exist: /home/rightw2/public_html/_vti_inf.html
| [Fri Apr 2 16:49:31 2004] [error] [client 24.159.36.239] File does not
| exist: /home/rightw2/public_html/404.shtml
| [Fri Apr 2 16:49:31 2004] [error] [client 24.159.36.239] File does not
| exist: /home/rightw2/public_html/_vti_bin/shtml.exe/_vti_rpc
| [Fri Apr 2 16:49:31 2004] [error] (2)No such file or directory: Incorrect
| permissions on webroot "/home/rightw2/public_html/_vti_pvt" and webroot's
| _vti_pvt directory in FrontPageAlias().
| [Fri Apr 2 16:49:31 2004] [error] [client 24.159.36.239] File does not
| exist: /home/rightw2/public_html/404.shtml
| [Fri Apr 2 16:49:31 2004] [error] [client 24.159.36.239] File does not
| exist: /home/rightw2/public_html/_vti_inf.html
| [Fri Apr 2 16:49:20 2004] [error] [client 24.159.36.239] File does not
| exist: /home/rightw2/public_html/404.shtml
| [Fri Apr 2 16:49:20 2004] [error] [client 24.159.36.239] File does not
| exist: /home/rightw2/public_html/_vti_bin/shtml.exe/_vti_rpc
| [Fri Apr 2 16:49:20 2004] [error] (2)No such file or directory: Incorrect
| permissions on webroot "/home/rightw2/public_html/_vti_pvt" and webroot's
| _vti_pvt directory in FrontPageAlias().
| [Fri Apr 2 16:49:20 2004] [error] [client 24.159.36.239] File does not
| exist: /home/rightw2/public_html/404.shtml
| [Fri Apr 2 16:49:20 2004] [error] [client 24.159.36.239] File does not
| exist: /home/rightw2/public_html/_vti_inf.html
|
|
|
|
| --
|
| -----
| Joe S.
|
|
| | > What did they tell you was in the the server's system log when you asked
| > them?
| > --
| > -----
| > Tom Pepper Willett
| > Microsoft MVP - FrontPage
| > http://www.microsoft.com/office/frontpage/prodinfo/default.mspx
| > http://msdn.microsoft.com/office/understanding/frontpage/
| > ----
| > | > | This saga has been going on for two weeks with no resolution in sight.
| > | Wonder if anyone here can help.
| > |
| > | Here's the story.
| > |
| > | I have three domains each with a corresponding website"
| > | www.domain1.org
| > | www.domain2.org
| > |
| > | www.domain3.com
| > |
| > | 1 and 2 are hosted by Company A; 3 is hosted by Company B.
| > |
| > | 1 and 2 are each 5-6 years old and have no problems.
| > |
| > | 3 is six months old and had no problems until 3-4 weeks ago. When I
| tried
| > | to publish, I got two errors:
| > |
| > | SERVER ERROR: CLIENT CLOSED CONNECTION
| > |
| > | -- or --
| > |
| > |
| > | SERVER ERROR: an error occurred accessing your FrontPage webfiles.
| > Authors -
| > | if authoring against a webserver, please contact the webmaster for
this
| > | server's site. Webmasters please see the server's system log for more
| > | details.
| > |
| > |
| > | I needed to publish one new article, so, I ftp'ed to the site and the
| new
| > | article appeared.
| > |
| > | A few days later, I tried to publish and got the same two errors.
| > Further,
| > | I could not access the live web on the server; I could only access the
| web
| > | on my hard drive.
| > |
| > | Every time I contacted tech support, they said that they were able to
| > access
| > | the live web with no problem by typing http://domain3.com in the More
| Webs
| > | box on MS FP. I tried that and got the same two errors.
| > |
| > | I left home on vacation for a week and asked that they removed all
files
| > | from the server and set me up as a brand-new customer who had never
| > | published before. They did and when I returned home I went to their
| > control
| > | panel, installed FP extensions, and tried to publish. Same two errors.
| > |
| > | I am running Windows XP Home Edition and FP 98. Also, I tried to
access
| > the
| > | live web from both my desktop and laptop -- same story. Meanwhile,
| > domain1
| > | and domain2 are no problem whatsoever.
| > |
| > | What are we missing?
| > |
| > | Thanks.
| > |
| > |
| > | --
| > | ----
| > | Joe S.
| > |
| > |
| > |
| >
| >
|
|
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top