Cannot access shared documents via extranet

[Debbie]

What is happening to me is when we attempt
to access the document library from an external site, when clicking on the
document, it attempts to take the user back to the internal url. Here is my
configuration:

1. Go to the Admin Tab in PWA
2. Go to Manage Windows SharePoint Services
3. In the Sharepoint Central Administration url: http://company:1234
4. Create a site Under this Sharepoint url: http://company:80/sites
5. Sharepoint Extranet Address: http://companyproject.abc.com/projectserver
6. http://company:80/sites/MS_ProjectServer_Public Documents
7. Specify a project server extranet address: server extranet address:
http://companyproject.abc.com/projectserver
Server Intranet address: http://company/projectserver

So what I don't understand is why when we click a document it attempts to
open from the internal address.

How do I fix this?

 

[Debbie]

BTW. I do know that -- when we are connected externally -- that we can
replace the internal url with the external url, however, this is not an
acceptable solution to my bosses and clients. They want to be automatically
redirected.

 

[Jackson T. Cole]

Are your prima donnas too stubborn to go straight to the team site from
PWA, and not use the selections on the top menu bar? Frankly, I think that
is faster, anyway. BTW, I can empathize with your prima donna situation, I
have more than my share of those, too.

Some of the real gurus might to chime in here, but the only solution I see
is to get with your DBA and start editing the table that holds Sharepoint
URLs to change them all to the external form.

An administrator will need to change the Server configuration in "Admin"
to specify the external address instead of internal. This now puts you at the
mercy of DNS servers, you know! :>) An absolute last resort would be to use
all IP number addresses.

Good luck!

JC