Cannot add sound or video any more to Outlook E-mail (Word Mail) message!

[MS]

Using Windows XP Pro and Office 2003. Recently updated both to their newest
service packs. (including xpsp2).

Word (2003) is set as my e-mail editor for Outlook 2003.

Before I could add video, audio, or marquee text to an Outlook E-mail
message by clicking on the appropriate icon on the "Web Tools" toolbar.

Now when I click on one of those icons, I get an error message like the
following:

 

[Milly Staples [MVP - Outlook]]

Have you tried Detect and Repair?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, MS asked:

| Using Windows XP Pro and Office 2003. Recently updated both to their
| newest service packs. (including xpsp2).
|
| Word (2003) is set as my e-mail editor for Outlook 2003.
|
| Before I could add video, audio, or marquee text to an Outlook E-mail
| message by clicking on the appropriate icon on the "Web Tools"
| toolbar.
|
| Now when I click on one of those icons, I get an error message like
| the following:
|
|
| ----------------------
| The object was created in HTMLInlineVideoCtl.
| This application is not available to open this object.
| Make sure the application is properly installed, and that it has not
| been deleted, moved, or renamed.
| -----------------------------------
|
|
| What application are they talking about? This is a Word toolbar, it
| used to work in Word and Wordmail, now it doesn't. What's going on?

 

[Herb Tyson [MVP]]

Apparently, this error was missed in testing SP2. It also occurs in Word
2002. I haven't seen a solution for it yet, but I can confirm that SP2 does
indeed break this feature for both versions of Word. :-(

 

[MS]

Do you know if Microsoft is aware of this problem, and working on a fix for
it?

Any change in settings that might make it work? Any work-around?

 

[Suzanne S. Barnhill]

It has been reported; I think they're working on it.

 

[Beth Melton]

Yes there are aware of the issue and AFAIK they are working on it. So
far there isn't a workaround other than not installing Windows XP SP2.

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[MS]

Did you see the other responses, including from another MVP, that it is a
known conflict with SP2?

 

[MS]

Any idea whether this has been fixed yet, either in a patch to SP2, or a
patch to Outlook 2003?

(I actually uninstalled SP2, went back to SP1, not just because of this
problem, but because of several. I'm wondering if SP2 has been fixed enough
by now, to install it again.)