Cannot backup pst file

[Jim Leming]

When I try to copy my personal folders pst file to a jump drive I get a
message that reads "Cannot copy outlook" the process cannot access the file
because another process has locked a portion of the file." Outlook is closed
when this happens. How can I remedy this? Thanks for your helpo.

 

[Jim Leming]

Thanks. I did look in Task Manager, and under the Processes tab I see
Outlook.exe. Should I click on "end process"?

I did close sync software for my Blackberry, and the desktop mgr for same.
Don't have Franklin Covey.

I'll try it again after closing Norton and see what happens.

Do you know how I would determine if I have mail reminder add-ins ... not
sure what that is. Also don't know how to determine if I have COM add-ins.

Thanks for your help!
--
Jim

Correction. Outlook is not closed. Something is keeping it open. Look in
Task Manager if you don't believe me. Recall the things that keep Outlook
from exiting completely:
1. PDA synchronization software with your PDA in the cradle.
2. Franklin-Cover Plan Plus!
3. COM Add-ins.
4. Mail reminder add-ins that keep a stub of Outlook open in the background
to check for new mail and fire reminders.
5. Anti-virus/firewall programs that are set to scan incoming and outgoing
mail.
6. Windows Search has not finished indexing your data file.

--
Russ Valentine
[MVP-Outlook]

When I try to copy my personal folders pst file to a jump drive I get a
message that reads "Cannot copy outlook" the process cannot access the
file
because another process has locked a portion of the file." Outlook is
closed
when this happens. How can I remedy this? Thanks for your helpo.

 

[Jim Leming]

DL - thanks for your reply. I had said it didn't help, but actually now
realize that your answer was the same as the earlier one from RV. I just
need more specifics as I'm a novice. Thanks ..

 

[Russ Valentine [MVP-Outlook]]

You've already found 3 very likely culprits. Try those first.
How to check for add-ins depends on your version which you did not post.
--
Russ Valentine
[MVP-Outlook]

Thanks. I did look in Task Manager, and under the Processes tab I see
Outlook.exe. Should I click on "end process"?

I did close sync software for my Blackberry, and the desktop mgr for same.
Don't have Franklin Covey.

I'll try it again after closing Norton and see what happens.

Do you know how I would determine if I have mail reminder add-ins ... not
sure what that is. Also don't know how to determine if I have COM
add-ins.

Thanks for your help!
--
Jim

Correction. Outlook is not closed. Something is keeping it open. Look in
Task Manager if you don't believe me. Recall the things that keep Outlook
from exiting completely:
1. PDA synchronization software with your PDA in the cradle.
2. Franklin-Cover Plan Plus!
3. COM Add-ins.
4. Mail reminder add-ins that keep a stub of Outlook open in the
background
to check for new mail and fire reminders.
5. Anti-virus/firewall programs that are set to scan incoming and
outgoing
mail.
6. Windows Search has not finished indexing your data file.

--
Russ Valentine
[MVP-Outlook]

When I try to copy my personal folders pst file to a jump drive I get a
message that reads "Cannot copy outlook" the process cannot access the
file
because another process has locked a portion of the file." Outlook is
closed
when this happens. How can I remedy this? Thanks for your helpo.

 

[Jim Leming]

Thanks Russ. I turned off all the Norton screens, etc. - still cannot copy
the .pst file. Also, no help when I closed the Blackberry sync program and
turned off my Blackberry (when I did that is also when I checked the Task Mgr
to see if Outlook was still running. It was not listed in the "applications"
tab, but a file named "outlook.exe" as listed in the "processes" tab.).

The version I have is Outlook 2007 with Business Contact Manager.

Thanks so much for your help. Jim
--
Jim

You've already found 3 very likely culprits. Try those first.
How to check for add-ins depends on your version which you did not post.
--
Russ Valentine
[MVP-Outlook]

Thanks. I did look in Task Manager, and under the Processes tab I see
Outlook.exe. Should I click on "end process"?

I did close sync software for my Blackberry, and the desktop mgr for same.
Don't have Franklin Covey.

I'll try it again after closing Norton and see what happens.

Do you know how I would determine if I have mail reminder add-ins ... not
sure what that is. Also don't know how to determine if I have COM
add-ins.

Thanks for your help!
--
Jim

Correction. Outlook is not closed. Something is keeping it open. Look in
Task Manager if you don't believe me. Recall the things that keep Outlook
from exiting completely:
1. PDA synchronization software with your PDA in the cradle.
2. Franklin-Cover Plan Plus!
3. COM Add-ins.
4. Mail reminder add-ins that keep a stub of Outlook open in the
background
to check for new mail and fire reminders.
5. Anti-virus/firewall programs that are set to scan incoming and
outgoing
mail.
6. Windows Search has not finished indexing your data file.

--
Russ Valentine
[MVP-Outlook]
When I try to copy my personal folders pst file to a jump drive I get a
message that reads "Cannot copy outlook" the process cannot access the
file
because another process has locked a portion of the file." Outlook is
closed
when this happens. How can I remedy this? Thanks for your helpo.

 

[Russ Valentine [MVP-Outlook]]

Turning off Norton won't help. You need to remove all integration with
Outlook by uninstalling it completely and reinstalling it without any
Outlook integration or email scanning enabled.
You'll find your Add-ins listed in Tools > Trust Center... > Add-ins
--
Russ Valentine
[MVP-Outlook]

Thanks Russ. I turned off all the Norton screens, etc. - still cannot
copy
the .pst file. Also, no help when I closed the Blackberry sync program
and
turned off my Blackberry (when I did that is also when I checked the Task
Mgr
to see if Outlook was still running. It was not listed in the
"applications"
tab, but a file named "outlook.exe" as listed in the "processes" tab.).

The version I have is Outlook 2007 with Business Contact Manager.

Thanks so much for your help. Jim
--
Jim

You've already found 3 very likely culprits. Try those first.
How to check for add-ins depends on your version which you did not post.
--
Russ Valentine
[MVP-Outlook]

Thanks. I did look in Task Manager, and under the Processes tab I see
Outlook.exe. Should I click on "end process"?

I did close sync software for my Blackberry, and the desktop mgr for
same.
Don't have Franklin Covey.

I'll try it again after closing Norton and see what happens.

Do you know how I would determine if I have mail reminder add-ins ...
not
sure what that is. Also don't know how to determine if I have COM
add-ins.

Thanks for your help!
--
Jim


:

Correction. Outlook is not closed. Something is keeping it open. Look
in
Task Manager if you don't believe me. Recall the things that keep
Outlook
from exiting completely:
1. PDA synchronization software with your PDA in the cradle.
2. Franklin-Cover Plan Plus!
3. COM Add-ins.
4. Mail reminder add-ins that keep a stub of Outlook open in the
background
to check for new mail and fire reminders.
5. Anti-virus/firewall programs that are set to scan incoming and
outgoing
mail.
6. Windows Search has not finished indexing your data file.

--
Russ Valentine
[MVP-Outlook]
When I try to copy my personal folders pst file to a jump drive I
get a
message that reads "Cannot copy outlook" the process cannot access
the
file
because another process has locked a portion of the file." Outlook
is
closed
when this happens. How can I remedy this? Thanks for your helpo.

 

[Michael Bernstein]

If Outlook is fully closed, it will not be shown in the Task Mgr "processes"
tab. You should try to end the process, forcing it to close properly and see
if you can copy the "pst" file then. Having it not listed in the
"applications" tab but listed in the "processes" tab is what you get when
Outlook is just minimized and hidden.

Mike Bernstein

Thanks Russ. I turned off all the Norton screens, etc. - still cannot
copy
the .pst file. Also, no help when I closed the Blackberry sync program
and
turned off my Blackberry (when I did that is also when I checked the Task
Mgr
to see if Outlook was still running. It was not listed in the
"applications"
tab, but a file named "outlook.exe" as listed in the "processes" tab.).

The version I have is Outlook 2007 with Business Contact Manager.

Thanks so much for your help. Jim
--
Jim

You've already found 3 very likely culprits. Try those first.
How to check for add-ins depends on your version which you did not post.
--
Russ Valentine
[MVP-Outlook]

Thanks. I did look in Task Manager, and under the Processes tab I see
Outlook.exe. Should I click on "end process"?

I did close sync software for my Blackberry, and the desktop mgr for
same.
Don't have Franklin Covey.

I'll try it again after closing Norton and see what happens.

Do you know how I would determine if I have mail reminder add-ins ...
not
sure what that is. Also don't know how to determine if I have COM
add-ins.

Thanks for your help!
--
Jim


:

Correction. Outlook is not closed. Something is keeping it open. Look
in
Task Manager if you don't believe me. Recall the things that keep
Outlook
from exiting completely:
1. PDA synchronization software with your PDA in the cradle.
2. Franklin-Cover Plan Plus!
3. COM Add-ins.
4. Mail reminder add-ins that keep a stub of Outlook open in the
background
to check for new mail and fire reminders.
5. Anti-virus/firewall programs that are set to scan incoming and
outgoing
mail.
6. Windows Search has not finished indexing your data file.

--
Russ Valentine
[MVP-Outlook]
When I try to copy my personal folders pst file to a jump drive I
get a
message that reads "Cannot copy outlook" the process cannot access
the
file
because another process has locked a portion of the file." Outlook
is
closed
when this happens. How can I remedy this? Thanks for your helpo.

 

[Russ Valentine [MVP-Outlook]]

That's axiomatic. But if he doesn't figure out what's keeping Outlook from
closing, the problem will persist.
--
Russ Valentine
[MVP-Outlook]

If Outlook is fully closed, it will not be shown in the Task Mgr
"processes" tab. You should try to end the process, forcing it to close
properly and see if you can copy the "pst" file then. Having it not listed
in the "applications" tab but listed in the "processes" tab is what you
get when Outlook is just minimized and hidden.

Mike Bernstein

Thanks Russ. I turned off all the Norton screens, etc. - still cannot
copy
the .pst file. Also, no help when I closed the Blackberry sync program
and
turned off my Blackberry (when I did that is also when I checked the Task
Mgr
to see if Outlook was still running. It was not listed in the
"applications"
tab, but a file named "outlook.exe" as listed in the "processes" tab.).

The version I have is Outlook 2007 with Business Contact Manager.

Thanks so much for your help. Jim
--
Jim

You've already found 3 very likely culprits. Try those first.
How to check for add-ins depends on your version which you did not post.
--
Russ Valentine
[MVP-Outlook]
Thanks. I did look in Task Manager, and under the Processes tab I see
Outlook.exe. Should I click on "end process"?

I did close sync software for my Blackberry, and the desktop mgr for
same.
Don't have Franklin Covey.

I'll try it again after closing Norton and see what happens.

Do you know how I would determine if I have mail reminder add-ins ...
not
sure what that is. Also don't know how to determine if I have COM
add-ins.

Thanks for your help!
--
Jim


:

Correction. Outlook is not closed. Something is keeping it open. Look
in
Task Manager if you don't believe me. Recall the things that keep
Outlook
from exiting completely:
1. PDA synchronization software with your PDA in the cradle.
2. Franklin-Cover Plan Plus!
3. COM Add-ins.
4. Mail reminder add-ins that keep a stub of Outlook open in the
background
to check for new mail and fire reminders.
5. Anti-virus/firewall programs that are set to scan incoming and
outgoing
mail.
6. Windows Search has not finished indexing your data file.

--
Russ Valentine
[MVP-Outlook]
When I try to copy my personal folders pst file to a jump drive I
get a
message that reads "Cannot copy outlook" the process cannot access
the
file
because another process has locked a portion of the file." Outlook
is
closed
when this happens. How can I remedy this? Thanks for your helpo.

 

[Michael Bernstein]

Yes, I agree but the OP asked about ending the process twice and did not get
an answer. He was clearly uncertain about doing that. Also, it would enable
the OP to undertake his backup and having to do that one thing before each
backup would not be ideal but would at least be useable.

There used to be an Outlook addin that forced Outlook to close properly but
I cannot remember its name or source.

Mike Bernstein

That's axiomatic. But if he doesn't figure out what's keeping Outlook from
closing, the problem will persist.
--
Russ Valentine
[MVP-Outlook]

If Outlook is fully closed, it will not be shown in the Task Mgr
"processes" tab. You should try to end the process, forcing it to close
properly and see if you can copy the "pst" file then. Having it not
listed in the "applications" tab but listed in the "processes" tab is
what you get when Outlook is just minimized and hidden.

Mike Bernstein

Thanks Russ. I turned off all the Norton screens, etc. - still cannot
copy
the .pst file. Also, no help when I closed the Blackberry sync program
and
turned off my Blackberry (when I did that is also when I checked the
Task Mgr
to see if Outlook was still running. It was not listed in the
"applications"
tab, but a file named "outlook.exe" as listed in the "processes" tab.).

The version I have is Outlook 2007 with Business Contact Manager.

Thanks so much for your help. Jim
--
Jim


:

You've already found 3 very likely culprits. Try those first.
How to check for add-ins depends on your version which you did not
post.
--
Russ Valentine
[MVP-Outlook]
Thanks. I did look in Task Manager, and under the Processes tab I
see
Outlook.exe. Should I click on "end process"?

I did close sync software for my Blackberry, and the desktop mgr for
same.
Don't have Franklin Covey.

I'll try it again after closing Norton and see what happens.

Do you know how I would determine if I have mail reminder add-ins ...
not
sure what that is. Also don't know how to determine if I have COM
add-ins.

Thanks for your help!
--
Jim


:

Correction. Outlook is not closed. Something is keeping it open.
Look in
Task Manager if you don't believe me. Recall the things that keep
Outlook
from exiting completely:
1. PDA synchronization software with your PDA in the cradle.
2. Franklin-Cover Plan Plus!
3. COM Add-ins.
4. Mail reminder add-ins that keep a stub of Outlook open in the
background
to check for new mail and fire reminders.
5. Anti-virus/firewall programs that are set to scan incoming and
outgoing
mail.
6. Windows Search has not finished indexing your data file.

--
Russ Valentine
[MVP-Outlook]
When I try to copy my personal folders pst file to a jump drive I
get a
message that reads "Cannot copy outlook" the process cannot access
the
file
because another process has locked a portion of the file."
Outlook is
closed
when this happens. How can I remedy this? Thanks for your helpo.

 

[Brian Tillman [MVP - Outlook]]

There used to be an Outlook addin that forced Outlook to close properly
but I cannot remember its name or source.

Knockout. http://sunflowerhead.com/software/knockout/

 

[Michael Bernstein]

Actually, I was thinking of:

http://www.daveswebsite.com/software/olshutdown/index.shtml

Mike Bernstein