Cannot check "Show this folder as an e-mail address book"

[Matt Gibson]

Hey Everyone!

We've got a client with an intresting situation.

They're running Outlook 2003 with Windows XP.

No matter what they do though, they can't seem to get the address books
working, they can't check the "Show this folder as an e-mail address book"
checkbox. It's grayed out!

I've tried creating a new Personal Folders setup, and building a new
contacts folder there, and still nothing.
We've exported the contacts to a CSV file, and the imported them back into a
new personal folders, just incase there was some form of corruption.

It's rather...frustrating.

Any suggestions?

Thanks!

-Matt

 

[Russ Valentine [MVP-Outlook]]

Did you add the Outlook Address Book Service to the profile?

 

[Matt Gibson]

You know, I wouldn't doubt that that's it. I'll check with the client in
the morning.

Thanks Russ!

-Matt

Did you add the Outlook Address Book Service to the profile?
--
Russ Valentine
[MVP-Outlook]

Hey Everyone!

We've got a client with an intresting situation.

They're running Outlook 2003 with Windows XP.

No matter what they do though, they can't seem to get the address books
working, they can't check the "Show this folder as an e-mail address book"
checkbox. It's grayed out!

I've tried creating a new Personal Folders setup, and building a new
contacts folder there, and still nothing.
We've exported the contacts to a CSV file, and the imported them back

into

a
new personal folders, just incase there was some form of corruption.

It's rather...frustrating.

Any suggestions?

Thanks!

-Matt