Cannot configure Outlook 2007, application closes

D

D. Day

I am running XP with Office 2003. I wanted to keep Word and Excel 2003 for
now. I purchased Office Standard 2007 and only installed Outlook. The
installation process deleted Outlook 2003 to install 2007. I got no error
messages, it looked like the install was successful.
When I try to open Outlook, I get a pop up window "Configuring Outlook -
Migrating Account Settings". Then I get an error message "Connecting to
Microsoft Exchange - Microsoft Exchange is unavailable", with the options to
Retry, Work Offline, or Cancel. If I chose Retry or Work Offline, I get
"Cannot open your default e-mail folders. Your profile is not configured."
with the only option of OK. I click OK and Outlook closes.

I've uninstalled Office 2007/Outlook 2007; reinstalled Outlook 2003 (but now
it wont open either); and then reinstalled Office 2007 / Outlook 2007 - and
still get the same thing. The second time I also installed PowerPoint 2007
and it works fine.

Outlook Express is also loaded on the PC. It launches but I don't think it
is configured.

By the way, I just started working here - don't think Outlook 2003 was every
setup and used - the only thing they did was scan documents "to attach to
email" so a new message window would pop up with the attachment. They would
open the attachment to save it in their folder, then use Yahoo mail to send
the attachment.

What else should I try?
 
D

DL

Do you have an Exchange account, or simply a pop mail account?
If you dont have Exchange, use the Mail Applet, in the Control Panel to
delete the account & create the correct type
PS OL2007 cannot use Word03 as editor
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top