Cannot connect to Exchange Server 2007 with Entourage (OWA works)

[yellowmac]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel
Email Client: Exchange

I currently receive a 'Logon failure: unknown user name or bad password.' error when I attempt to connect to my school's Exchange 2007 server.

I am able to connect via Outlook Web Access without any problems.

This does not appear to be a bad password, or an SSL-related issue.

Possible complications that may be causing this include:
OWA address: <https://webmail.department.schoolname.edu/OWA>
LDAP address: <http://directory.schoolname.edu>
UserID: fml318 (fml stands for first, middle and last initial, followed by a number combination)
Email Address: (e-mail address removed)
(Windows) Domain Name used for OWA login: department

Could the different server names, email aliases, userids, etc. used in this setup be a configuration the the developers didn't anticipate, and therefore can't connect to? Or has something been disabled on the server side?

 

[William Smith]

I currently receive a 'Logon failure: unknown user name or bad
password.' error when I attempt to connect to my school's Exchange
2007 server.

I am able to connect via Outlook Web Access without any problems.

This does not appear to be a bad password, or an SSL-related issue.

Possible complications that may be causing this include: OWA address:
<https://webmail.department.schoolname.edu/OWA> LDAP address:
<http://directory.schoolname.edu> UserID: fml318 (fml stands for
first, middle and last initial, followed by a number combination)
Email Address: (e-mail address removed) (Windows) Domain
Name used for OWA login: department

Could the different server names, email aliases, userids, etc. used
in this setup be a configuration the the developers didn't
anticipate, and therefore can't connect to? Or has something been
disabled on the server side?

Since this is an Exchange 2007 server then the admins have probably not
installed Legacy Applications, which creates an "Exchange" virtual
directory that Entourage is looking for.

You might try the following for your Exchange account's address:

webmail.department.schoolname.edu/exchange/[email protected]

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>