cannot connect to outlook

[William.Chan]

After configuring a fresh install of outlook 2007 to access my company's
exchange 2003 server on my windows vista ultimate 64bit, I try multiple times
to enter my password to access my account and it does not work. Error message
is "The connection to microsoft exchange is unavailable. Outlook must be
online or connected to complete this action." Clicking the ok response pops
up a microsoft exchange window with a general tab with two fields, name of
exchange server and mailbox. Clicking ok or cancel results in a new error
message "cannot open your default e-mail folders."

What I have tried so far:
1) KB927481 - there is no registry value corresponding to zeroconfigexchange
2) KB927612 - the server side resolution is not available to me, and the
workaround calls for a procedure that I have already done as a result of the
exchange settings (namely using password authentication)
3) OWA access works on the current environment as well as on another latop
no surprise there
4) Implementing the same kind of exchange settings in a new profile on
another latop running outlook 2007 also resulted in the same problem

I'm out of ideas now, could anyone help me out here?

 

[Milly Staples [MVP - Outlook]]

How are you connected to your network? Direct LAN connection? VPN? Other?
If other, please explain.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, William.Chan asked:

| After configuring a fresh install of outlook 2007 to access my
| company's exchange 2003 server on my windows vista ultimate 64bit, I
| try multiple times to enter my password to access my account and it
| does not work. Error message is "The connection to microsoft exchange
| is unavailable. Outlook must be online or connected to complete this
| action." Clicking the ok response pops up a microsoft exchange window
| with a general tab with two fields, name of exchange server and
| mailbox. Clicking ok or cancel results in a new error message "cannot
| open your default e-mail folders."
|
| What I have tried so far:
| 1) KB927481 - there is no registry value corresponding to
| zeroconfigexchange 2) KB927612 - the server side resolution is not
| available to me, and the workaround calls for a procedure that I have
| already done as a result of the exchange settings (namely using
| password authentication) 3) OWA access works on the current
| environment as well as on another latop no surprise there
| 4) Implementing the same kind of exchange settings in a new profile on
| another latop running outlook 2007 also resulted in the same problem
|
| I'm out of ideas now, could anyone help me out here?

 

[William.Chan]

When I set up the account, I clicked "more settings" On the connection tab I
selected connect using my LAN.

Other possible relevant settings:
on connection tab
clicked exchange proxy settings

on exchange proxy settings
entered url
checked off connect using ssl
checked off only connect to proxy servers that have this principal...
entered certificate name
checked off fast and slow networks

used basic authentication

 

[Milly Staples [MVP - Outlook]]

Thanks for the details, but you failed to answer my first question. Are you already connected to your network when you set up the exchange account?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, William.Chan asked:

| When I set up the account, I clicked "more settings" On the
| connection tab I selected connect using my LAN.
|
| Other possible relevant settings:
| on connection tab
| clicked exchange proxy settings
|
| on exchange proxy settings
| entered url
| checked off connect using ssl
| checked off only connect to proxy servers that have this principal...
| entered certificate name
| checked off fast and slow networks
|
| used basic authentication
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| How are you connected to your network? Direct LAN connection? VPN?
|| Other? If other, please explain.
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact.
|| How to ask a question: http://support.microsoft.com/KB/555375
||
||
|| After furious head scratching, William.Chan asked:
||
||| After configuring a fresh install of outlook 2007 to access my
||| company's exchange 2003 server on my windows vista ultimate 64bit, I
||| try multiple times to enter my password to access my account and it
||| does not work. Error message is "The connection to microsoft
||| exchange is unavailable. Outlook must be online or connected to
||| complete this action." Clicking the ok response pops up a microsoft
||| exchange window with a general tab with two fields, name of
||| exchange server and mailbox. Clicking ok or cancel results in a new
||| error message "cannot open your default e-mail folders."
|||
||| What I have tried so far:
||| 1) KB927481 - there is no registry value corresponding to
||| zeroconfigexchange 2) KB927612 - the server side resolution is not
||| available to me, and the workaround calls for a procedure that I
||| have already done as a result of the exchange settings (namely using
||| password authentication) 3) OWA access works on the current
||| environment as well as on another latop no surprise there
||| 4) Implementing the same kind of exchange settings in a new profile
||| on another latop running outlook 2007 also resulted in the same
||| problem
|||
||| I'm out of ideas now, could anyone help me out here?

 

[William.Chan]

Sorry I guess I misunderstood, I'm still not sure what you mean. I am working
from home using my own LAN to connect to the internet, I have no connection
to the company network either over the air or physically. Is that what you
mean?

Thanks for the details, but you failed to answer my first question. Are you already connected to your network when you set up the exchange account?

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, William.Chan asked:

| When I set up the account, I clicked "more settings" On the
| connection tab I selected connect using my LAN.
|
| Other possible relevant settings:
| on connection tab
| clicked exchange proxy settings
|
| on exchange proxy settings
| entered url
| checked off connect using ssl
| checked off only connect to proxy servers that have this principal...
| entered certificate name
| checked off fast and slow networks
|
| used basic authentication
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| How are you connected to your network? Direct LAN connection? VPN?
|| Other? If other, please explain.
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact.
|| How to ask a question: http://support.microsoft.com/KB/555375
||
||
|| After furious head scratching, William.Chan asked:
||
||| After configuring a fresh install of outlook 2007 to access my
||| company's exchange 2003 server on my windows vista ultimate 64bit, I
||| try multiple times to enter my password to access my account and it
||| does not work. Error message is "The connection to microsoft
||| exchange is unavailable. Outlook must be online or connected to
||| complete this action." Clicking the ok response pops up a microsoft
||| exchange window with a general tab with two fields, name of
||| exchange server and mailbox. Clicking ok or cancel results in a new
||| error message "cannot open your default e-mail folders."
|||
||| What I have tried so far:
||| 1) KB927481 - there is no registry value corresponding to
||| zeroconfigexchange 2) KB927612 - the server side resolution is not
||| available to me, and the workaround calls for a procedure that I
||| have already done as a result of the exchange settings (namely using
||| password authentication) 3) OWA access works on the current
||| environment as well as on another latop no surprise there
||| 4) Implementing the same kind of exchange settings in a new profile
||| on another latop running outlook 2007 also resulted in the same
||| problem
|||
||| I'm out of ideas now, could anyone help me out here?

 

[Milly Staples [MVP - Outlook]]

You must have a direct connection to your work network (VPN) to set up your
Exchange account. That is what the error message is telling you.

You cannot set it up the first time remotely with no connection to your work
network.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, William.Chan asked:

| Sorry I guess I misunderstood, I'm still not sure what you mean. I am
| working from home using my own LAN to connect to the internet, I have
| no connection to the company network either over the air or
| physically. Is that what you mean?
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Thanks for the details, but you failed to answer my first question.
|| Are you already connected to your network when you set up the
|| exchange account?
||
|| --Â
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact.
|| How to ask a question: http://support.microsoft.com/KB/555375
||
||
|| After furious head scratching, William.Chan asked:
||
||| When I set up the account, I clicked "more settings" On the
||| connection tab I selected connect using my LAN.
|||
||| Other possible relevant settings:
||| on connection tab
||| clicked exchange proxy settings
|||
||| on exchange proxy settings
||| entered url
||| checked off connect using ssl
||| checked off only connect to proxy servers that have this
||| principal... entered certificate name
||| checked off fast and slow networks
|||
||| used basic authentication
|||
||| "Milly Staples [MVP - Outlook]" wrote:
|||
|||| How are you connected to your network? Direct LAN connection?
|||| VPN? Other? If other, please explain.
||||
|||| --
|||| Milly Staples [MVP - Outlook]
||||
|||| Post all replies to the group to keep the discussion intact.
|||| How to ask a question: http://support.microsoft.com/KB/555375
||||
||||
|||| After furious head scratching, William.Chan asked:
||||
||||| After configuring a fresh install of outlook 2007 to access my
||||| company's exchange 2003 server on my windows vista ultimate
||||| 64bit, I try multiple times to enter my password to access my
||||| account and it does not work. Error message is "The connection to
||||| microsoft exchange is unavailable. Outlook must be online or
||||| connected to complete this action." Clicking the ok response pops
||||| up a microsoft exchange window with a general tab with two
||||| fields, name of exchange server and mailbox. Clicking ok or
||||| cancel results in a new error message "cannot open your default
||||| e-mail folders."
|||||
||||| What I have tried so far:
||||| 1) KB927481 - there is no registry value corresponding to
||||| zeroconfigexchange 2) KB927612 - the server side resolution is not
||||| available to me, and the workaround calls for a procedure that I
||||| have already done as a result of the exchange settings (namely
||||| using password authentication) 3) OWA access works on the current
||||| environment as well as on another latop no surprise there
||||| 4) Implementing the same kind of exchange settings in a new
||||| profile on another latop running outlook 2007 also resulted in
||||| the same problem
|||||
||||| I'm out of ideas now, could anyone help me out here?

 

[William.Chan]

@Diane:
Again I'm not familiar with what you're asking, I already have an account on
the Exchange server, which can be accessed through OWA, could you tell me in
more detail what you mean please?

@Milly:
My exchange account is already set up, I only want to set up outlook to
access the exchange account I already have. OWA works fine.

You must have a direct connection to your work network (VPN) to set up your
Exchange account. That is what the error message is telling you.

You cannot set it up the first time remotely with no connection to your work
network.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, William.Chan asked:

| Sorry I guess I misunderstood, I'm still not sure what you mean. I am
| working from home using my own LAN to connect to the internet, I have
| no connection to the company network either over the air or
| physically. Is that what you mean?
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Thanks for the details, but you failed to answer my first question.
|| Are you already connected to your network when you set up the
|| exchange account?
||
|| --ÂÂ
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact.
|| How to ask a question: http://support.microsoft.com/KB/555375
||
||
|| After furious head scratching, William.Chan asked:
||
||| When I set up the account, I clicked "more settings" On the
||| connection tab I selected connect using my LAN.
|||
||| Other possible relevant settings:
||| on connection tab
||| clicked exchange proxy settings
|||
||| on exchange proxy settings
||| entered url
||| checked off connect using ssl
||| checked off only connect to proxy servers that have this
||| principal... entered certificate name
||| checked off fast and slow networks
|||
||| used basic authentication
|||
||| "Milly Staples [MVP - Outlook]" wrote:
|||
|||| How are you connected to your network? Direct LAN connection?
|||| VPN? Other? If other, please explain.
||||
|||| --
|||| Milly Staples [MVP - Outlook]
||||
|||| Post all replies to the group to keep the discussion intact.
|||| How to ask a question: http://support.microsoft.com/KB/555375
||||
||||
|||| After furious head scratching, William.Chan asked:
||||
||||| After configuring a fresh install of outlook 2007 to access my
||||| company's exchange 2003 server on my windows vista ultimate
||||| 64bit, I try multiple times to enter my password to access my
||||| account and it does not work. Error message is "The connection to
||||| microsoft exchange is unavailable. Outlook must be online or
||||| connected to complete this action." Clicking the ok response pops
||||| up a microsoft exchange window with a general tab with two
||||| fields, name of exchange server and mailbox. Clicking ok or
||||| cancel results in a new error message "cannot open your default
||||| e-mail folders."
|||||
||||| What I have tried so far:
||||| 1) KB927481 - there is no registry value corresponding to
||||| zeroconfigexchange 2) KB927612 - the server side resolution is not
||||| available to me, and the workaround calls for a procedure that I
||||| have already done as a result of the exchange settings (namely
||||| using password authentication) 3) OWA access works on the current
||||| environment as well as on another latop no surprise there
||||| 4) Implementing the same kind of exchange settings in a new
||||| profile on another latop running outlook 2007 also resulted in
||||| the same problem
|||||
||||| I'm out of ideas now, could anyone help me out here?

 

[William.Chan]

After doing a bit of work, I believe I am trying to configure an account for
RPC over HTTP. Since Im using a proxy server through http.

@Diane:
Again I'm not familiar with what you're asking, I already have an account on
the Exchange server, which can be accessed through OWA, could you tell me in
more detail what you mean please?

@Milly:
My exchange account is already set up, I only want to set up outlook to
access the exchange account I already have. OWA works fine.

You must have a direct connection to your work network (VPN) to set up your
Exchange account. That is what the error message is telling you.

You cannot set it up the first time remotely with no connection to your work
network.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, William.Chan asked:

| Sorry I guess I misunderstood, I'm still not sure what you mean. I am
| working from home using my own LAN to connect to the internet, I have
| no connection to the company network either over the air or
| physically. Is that what you mean?
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Thanks for the details, but you failed to answer my first question.
|| Are you already connected to your network when you set up the
|| exchange account?
||
|| --ÂÂ
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact.
|| How to ask a question: http://support.microsoft.com/KB/555375
||
||
|| After furious head scratching, William.Chan asked:
||
||| When I set up the account, I clicked "more settings" On the
||| connection tab I selected connect using my LAN.
|||
||| Other possible relevant settings:
||| on connection tab
||| clicked exchange proxy settings
|||
||| on exchange proxy settings
||| entered url
||| checked off connect using ssl
||| checked off only connect to proxy servers that have this
||| principal... entered certificate name
||| checked off fast and slow networks
|||
||| used basic authentication
|||
||| "Milly Staples [MVP - Outlook]" wrote:
|||
|||| How are you connected to your network? Direct LAN connection?
|||| VPN? Other? If other, please explain.
||||
|||| --
|||| Milly Staples [MVP - Outlook]
||||
|||| Post all replies to the group to keep the discussion intact.
|||| How to ask a question: http://support.microsoft.com/KB/555375
||||
||||
|||| After furious head scratching, William.Chan asked:
||||
||||| After configuring a fresh install of outlook 2007 to access my
||||| company's exchange 2003 server on my windows vista ultimate
||||| 64bit, I try multiple times to enter my password to access my
||||| account and it does not work. Error message is "The connection to
||||| microsoft exchange is unavailable. Outlook must be online or
||||| connected to complete this action." Clicking the ok response pops
||||| up a microsoft exchange window with a general tab with two
||||| fields, name of exchange server and mailbox. Clicking ok or
||||| cancel results in a new error message "cannot open your default
||||| e-mail folders."
|||||
||||| What I have tried so far:
||||| 1) KB927481 - there is no registry value corresponding to
||||| zeroconfigexchange 2) KB927612 - the server side resolution is not
||||| available to me, and the workaround calls for a procedure that I
||||| have already done as a result of the exchange settings (namely
||||| using password authentication) 3) OWA access works on the current
||||| environment as well as on another latop no surprise there
||||| 4) Implementing the same kind of exchange settings in a new
||||| profile on another latop running outlook 2007 also resulted in
||||| the same problem
|||||
||||| I'm out of ideas now, could anyone help me out here?

 

[Hal Hostetler [MVP-P/I]]

Is the Exchange Server setup to provide RPC over HTTP? If it is not
specifically setup this way, your settings won't work. Contact your
Exchange administrator for the specifics. If it has NOT been setup this
way, your only options are OWA or a VPN tunnel into your business LAN.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

After doing a bit of work, I believe I am trying to configure an account
for
RPC over HTTP. Since Im using a proxy server through http.

@Diane:
Again I'm not familiar with what you're asking, I already have an account
on
the Exchange server, which can be accessed through OWA, could you tell me
in
more detail what you mean please?

@Milly:
My exchange account is already set up, I only want to set up outlook to
access the exchange account I already have. OWA works fine.

You must have a direct connection to your work network (VPN) to set up
your
Exchange account. That is what the error message is telling you.

You cannot set it up the first time remotely with no connection to your
work
network.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, William.Chan asked:

| Sorry I guess I misunderstood, I'm still not sure what you mean. I am
| working from home using my own LAN to connect to the internet, I have
| no connection to the company network either over the air or
| physically. Is that what you mean?
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Thanks for the details, but you failed to answer my first question.
|| Are you already connected to your network when you set up the
|| exchange account?
||
|| --ÂÂ
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact.
|| How to ask a question: http://support.microsoft.com/KB/555375
||
||
|| After furious head scratching, William.Chan asked:
||
||| When I set up the account, I clicked "more settings" On the
||| connection tab I selected connect using my LAN.
|||
||| Other possible relevant settings:
||| on connection tab
||| clicked exchange proxy settings
|||
||| on exchange proxy settings
||| entered url
||| checked off connect using ssl
||| checked off only connect to proxy servers that have this
||| principal... entered certificate name
||| checked off fast and slow networks
|||
||| used basic authentication
|||
||| "Milly Staples [MVP - Outlook]" wrote:
|||
|||| How are you connected to your network? Direct LAN connection?
|||| VPN? Other? If other, please explain.
||||
|||| --
|||| Milly Staples [MVP - Outlook]
||||
|||| Post all replies to the group to keep the discussion intact.
|||| How to ask a question: http://support.microsoft.com/KB/555375
||||
||||
|||| After furious head scratching, William.Chan asked:
||||
||||| After configuring a fresh install of outlook 2007 to access my
||||| company's exchange 2003 server on my windows vista ultimate
||||| 64bit, I try multiple times to enter my password to access my
||||| account and it does not work. Error message is "The connection to
||||| microsoft exchange is unavailable. Outlook must be online or
||||| connected to complete this action." Clicking the ok response pops
||||| up a microsoft exchange window with a general tab with two
||||| fields, name of exchange server and mailbox. Clicking ok or
||||| cancel results in a new error message "cannot open your default
||||| e-mail folders."
|||||
||||| What I have tried so far:
||||| 1) KB927481 - there is no registry value corresponding to
||||| zeroconfigexchange 2) KB927612 - the server side resolution is
not
||||| available to me, and the workaround calls for a procedure that I
||||| have already done as a result of the exchange settings (namely
||||| using password authentication) 3) OWA access works on the current
||||| environment as well as on another latop no surprise there
||||| 4) Implementing the same kind of exchange settings in a new
||||| profile on another latop running outlook 2007 also resulted in
||||| the same problem
|||||
||||| I'm out of ideas now, could anyone help me out here?