Cannot cut & paste any more, Office Clipboard fills up automaticallly

[Alex]

Ctrl-C on any selected text is not collected in the
clipboard. Moreover, the office clipboard automatically
fills up with the screen image as if a PRINTSCREEN is was
continously issued.

My configuration is XP Professional Edition - SP1.
Office XP Professional with Front Page - SP2.

 

[Rob Schneider]

I have a vague recollection that this behaviour is sometimes associated
with one or more of the computer viruses floating around. Check your
machine with current anti-virus checker.

Hope this is useful to you. Let us know.

rms

 

[Alex]

Hi,

thanks for the prompt answer.

I did perform a full scan using Norton-Antivirus but
nothing was detected.

I think I know what provoqued this problem but I'm not
sure. Here is what happened :

My portable computer is an HP omnibook xt6200. I opened
the Mouse properties from the control panel and from
the 'More features' (synaptics) tab, activated the Slow
Motion Key and Constrained Pointer Key'. Coincidence but
as from then, the problem occurred but I did not realise
it at the time. I deactivated these options but it did not
solve anything.

I thought that may be one of the OLE2 files were damaged
and I installed the Office SP2 from the Office Updates
which solved the problem.

I reactivated the above features and the problem is back
again.

I did a repair installation from the Office Setup. Did not
solve.

I did a full uninstall of the MS Office but it seems that
some of the SP2 OLE files were not removed/restored. I
reinstalled Ms Office XP Professional with Front Page. Did
not solve.

I reinstalled the Ms Office SP2 (the setup did not ask to
reboot this time, so most probably did not replace any new
files). Still did not solve the problem.

Now may be its a virus or a damaged OLE system file.

The solution would be to force a replace of the office
system files from a service pack or setup, but how is this
done ?

 

[Rob Schneider]

Well ... I guess I'd suggest:

1. See HP's web site and find out if they comment on this problem.
2. See if you can re-install the mouse software (as this appears but
not proven to be root-cause).
3. Not sure why you think the "ole2" files are corrupted ... really
have a bearing? Would the mouse have messed with these?
4. Just becuase Norton didn't detect a virus doesn't mean it's not. Do
you do things which may have attracted a virus?
5. Maybe you need to do a repair of the operating system files. XP has
this capabilty. You don't say what OS you have. Maybe to a system
restore from a check point prior to where you were having the problem
will fix it. Discussed in "help".
6. Maybe use the System File Checker (SFC) to check system files.
Search "help" for "sfc".

Hope this is useful to you. Let us know.

rms

 

[Alex]

Hi again,

First of all thanks a lot Rob for your suggestions, they
paid off.

1. I did a System File Checker and everything was fine.
2. I checked HP's web site but nothing was reported about
that pb.
3. Used the system restore to go back to when I suspected
it was corrected, but in fact it was not.
4. Updated the mouse synaptics driver (was v.6.0.19
updated to v.7.8.10) but then I kept having 'Report this
problem to Microsoft' messages on the new mouse driver.
5. Rollback the mouse driver and everything is working
fine. The clipboard does not fillup automatically from
that point. However, I dont have as many tabs and features
in the mouse properties although it displays the version
as v.6.0.19.

Its fixed now GREAT, but do you have any ideas on the
reason why the mouse would mess up the clipboard ?

Thanks again.

Alex