R
Richard
At some point we a corrupt data folder has appeared on
our folder list. When we select the item
titled "Personal Folders" it has not contents except for
the error message:
"Unable to display the folder. Microsoft Outlook could
not access the specified folder location. The .DLL file
for the information service could not be found. MAPI was
unable to load the information service pstprx.dll. Be
sure the service is correctly installed and configured."
We cannot delete this entry from the folder list. Under
the menu FILE/DATA FILE MANAGEMENT there are
two "Personal Folders" entries, but they both show a path
to the same data file and we fear that removing one will
remove our actual Outlook .PST file.
Does anyone know how we can delete the invalid entry for
a data file on the folder list?
Thank You,
Richard Wilkinson
our folder list. When we select the item
titled "Personal Folders" it has not contents except for
the error message:
"Unable to display the folder. Microsoft Outlook could
not access the specified folder location. The .DLL file
for the information service could not be found. MAPI was
unable to load the information service pstprx.dll. Be
sure the service is correctly installed and configured."
We cannot delete this entry from the folder list. Under
the menu FILE/DATA FILE MANAGEMENT there are
two "Personal Folders" entries, but they both show a path
to the same data file and we fear that removing one will
remove our actual Outlook .PST file.
Does anyone know how we can delete the invalid entry for
a data file on the folder list?
Thank You,
Richard Wilkinson