Cannot eliminated one message in Deleted Elements folder

[Denis Marchand]

When I try to completely eliminate one particular message in the "deleted
Items" folder, Entourage hangs. If I check what's going on with Activity
Monitor I see that Microsoft Daemon database is not responding. I have to
force quit Entourage. I have rebuilt the Database, permissions, etc...
Nothing fixes it. Entourage 2008 latest version on Intel MacBook Pro running
latest Leopard version. Thanks fo any help.
Denis

 

[Diane Ross]

When I try to completely eliminate one particular message in the "deleted
Items" folder, Entourage hangs. If I check what's going on with Activity
Monitor I see that Microsoft Daemon database is not responding. I have to
force quit Entourage. I have rebuilt the Database, permissions, etc... Nothing
fixes it. Entourage 2008 latest version on Intel MacBook Pro running latest
Leopard version. Thanks fo any help.
Denis

This is a typical symptom of database corruption. How to rebuild:

<http://www.entourage.mvps.org/database/rebuild.html>

For IMAP and Exchange accounts it's best to create a new account than to try
rebuilding.

 

[Denis Marchand]

Thank you.

I have rebuilt the database but that didn't fix the problem. In fact if I
just verify te integrity of the database, it reports that the database is
fine.

I have both a POP account and an Exchange account active.

The reported problem is with the Exchange account only; I can delete
messages in the POP account.

How should I proceed?



Le 09/01/09 5:51 PM, dans C58D1500.35967%[email protected],

 

[Diane Ross]

The reported problem is with the Exchange account only; I can delete
messages in the POP account.

How should I proceed?

You need to start with a new Identity. Rebuilding Exchange accounts are
difficult and when synced back up to the server can leave you with a mess.
As if there is a backup of your Identity prior to rebuilding.

You'll have to export your pop mail and other data. Using the Entourage
archive (.rge) file is the easiest and quickest way.

How to manually move your data. (when import fails and/or you need to move
to a new Identity same version or revert to an older version)

<http://www.entourage.mvps.org/install/manual_install.html>

 

[William Smith [MVP]]

When I try to completely eliminate one particular message in the
"deleted Items" folder, Entourage hangs. If I check what's going on with
Activity Monitor I see that Microsoft Daemon database is not responding.
I have to force quit Entourage. I have rebuilt the Database,
permissions, etc... Nothing fixes it. Entourage 2008 latest version on
Intel MacBook Pro running latest Leopard version. Thanks fo any help.

Hi Denis!

Try turning off the Preview pane under the View menu. Then select your
message and try deleting it. If that doesn't work then post back and I
can point you to an AppleScript that has also worked to delete stubborn
messages.

Hope this helps!

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

 

[dma]

Thanks for the info.
I exported my data and built a new identity and it seems to work OK now.
But I will not forget the fix that you suggested below.


Le 11/01/09 12:34 AM, dans (e-mail address removed), « William

 

[dma]

Hi again,

Can you point me to the script mentioned below; in case...

Denis


Le 11/01/09 12:34 AM, dans (e-mail address removed), « William

 

[William Smith [MVP]]

Hi again,

Can you point me to the script mentioned below; in case...

I have it here:

<http://groups.google.com/group/microsoft.public.mac.office.entourage/msg/ee5eaab3b27f3aa0>
or <http://tinyurl.com/8r8b8a>.

While it says "theTask" it can apply to just about any object in Entourage.

Hope this helps!

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>