Cannot enter data in custom fields in TaskPad

[Roshan Q]

I have three secretaries who each have full access to their common boss'
mailbox and have it displayed in their Folder List. They use his TaskPad in
his Calendar to record memos for incoming phone calls to him.

There are three standard and two custom fields in the boss' TaskPad (and
Tasks folder). Since we upgraded the secretaries from Win2K/Outlook2K to
WinXP/Office2003, they have found that they cannot put anything in the two
custom fields when entering a new task in the "new item" row at the top of
the TaskPad; they get the "Default Beep" program event (as listed in Control
Panel -- Sounds and Audio Devices -- "Sounds" tab -- Program Events). There
is no error message. They can enter data in the standard fields.

Curiously, they can enter data in the custom fields when they view their
boss' Tasks folder. The workaround at this time is for them to enter new
tasks in the Tasks folder but view existing tasks in TaskPad. Obviously,
this is a bit of a pain.

I, as the Exchange Administrator, can edit all fields -- custom and standard
-- in the TaskPad in question. Any thoughts on how these users can get back
rights to edit/create in the custom fields in TaskPad?

TIA,
roshan

 

[Roshan Q]

I gave up and called MS Support. I demo'd the problem to the tech, who was
stumped. After a couple of hours, we figured out that if custom fields with
the same name are in the secretary's OWN Tasks folder (even if not displayed
there or in her own TaskPad), then she can edit those identically-named
custom fields in her boss' TaskPad.

The MS tech refunded the charge and opened a "Solution Object", which is the
predecessor to a Knowledgebase article.

 

[Jerry]

Roshan, you had previously posted about links not updating between
worksheets. I have the same problem. Has the situation been resolved for you?
If so please post it to the "Links Not Updating".

Thanks,
Jerry

 

[Roshan Q]

I did resolve it and the answer is posted where requested.