Cannot find unread message in inbox!

[Mister_Furious]

Version: 2008 Operating System: Mac OS X 10.5 (Leopard) Processor: Intel Email Client: pop Entourage is indicating that one of the messages in my inbox is unread, but I cannot find it! It says it's from today, and I have already highlighted all messages in the entire inbox and chose to mark all of them as unread. One unread message is still showing in the inbox.

How do I find this message?

 

[Diane Ross]

Entourage is indicating that one of the messages in my inbox is unread, but I
cannot find it! It says it's from today, and I have already highlighted all
messages in the entire inbox and chose to mark all of them as unread. One
unread message is still showing in the inbox.

How do I find this message?

Most likely this is a sign of database corruption. Rebuild your Identity.

How to rebuild:

<http://www.entourage.mvps.org/database/rebuild.html>

Make a duplicate in the Finder first as additional backup. A rebuild does
make a duplicate, but sometimes in the process the original and backup get
merged resulting in total disaster. It's rare but it happens.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>

 

[Steve Hearn]

I had/have the same problem. My inbox said I had 2 unread messages. I
rebuilt my database and now I have 7! I'm afraid if I do it again I'm going
to have more.

I just upgraded to WSE with few incidents. The phantom unread messages
didn't show up till a few days after the upgrade.

Steve

Entourage WSE, OSX 10.5.8, Intel MBP

 

[Steve Hearn]

For some inexplicable reason, the number of unread messages now shows the
correct number. I didn't do anything apart from daily use.