Cannot get web services edition to connect to Exchange 2010

[djbarnes]

Version: 2008 Operating System: Mac OS X 10.4 (Tiger) Processor: Intel Email Client: Exchange I recently installed Exchange 2010 for a client,
and i have upgraded Entourage on one of the Macs to Web Services Edition, but no matter how many times i try, i cannot get it to connect to the Exchange server. It just stays as "not connected" and doesn't display any error message. I have tried all sorts of troubleshooting, I can access OWA as the user fine, and i get a responce when i goto https://servername/ews/exchange.asmx
Does anyone have any suggestions? I am desperate!

 

[William Smith [MVP]]

I recently installed Exchange 2010 for a client, and i have upgraded
Entourage on one of the Macs to Web Services Edition, but no matter
how many times i try, i cannot get it to connect to the Exchange
server. It just stays as "not connected" and doesn't display any
error message. I have tried all sorts of troubleshooting, I can
access OWA as the user fine, and i get a responce when i goto
https://servername/ews/exchange.asmx Does anyone have any
suggestions? I am desperate!

Go to Entourage menu --> Preferences... --> General Preferences -->
General and enable "Enable logging (troubleshooting)". Restart Entourage
and you'll see a file appear on your Desktop. It should give you some
insight into what is happening.

Hope this helps!

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

 

[Pawan Kapoor]

What you get if you try to access https://servername/ews/exchange.asmx on a browser?
Version: 2008 Operating System: Mac OS X 10.4 (Tiger) Processor: Intel Email Client: Exchange I recently installed Exchange 2010 for a client,
and i have upgraded Entourage on one of the Macs to Web Services Edition, but no matter how many times i try, i cannot get it to connect to the Exchange server. It just stays as "not connected" and doesn't display any error message. I have tried all sorts of troubleshooting, I can access OWA as the user fine, and i get a responce when i goto https://servername/ews/exchange.asmx
Does anyone have any suggestions? I am desperate!

 

[djbarnes]

thanks for the replies,

I should of mentioned, i had tried generating the Entorage log files and reading them, they didn't mean too much, its at a clients site so i can't give you the log file right now, but i will try and get a copy.

whjen i visit the https://servername/ews/exchange.asmx i get a xml file returned on a pc with IE, and on a Mac with Safari it returns a blank page, but i don't know if this is just because Safari cannot display a XML file...

take it i should just have the servername in the email server name field? have tried servername, ip, full servername.domainname.local and even the servername/ews/exchange.asmx but nothing works. The client really wants email on their Macs!

 

[William Smith [MVP]]

whjen i visit the https://servername/ews/exchange.asmx i get a xml
file returned on a pc with IE, and on a Mac with Safari it returns a
blank page, but i don't know if this is just because Safari cannot
display a XML file...

Use Firefox. That will display the XML.

Hope this helps!

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

 

[djbarnes]

thanks for all your help,

in the End the problem was on the Exchange 2010 server, i had to enable basic authentication on ews via the powershell (it seems basic authentication is disabled by default)
so the powerscript line:
[PS] C:\Windows\system32>set-WebServicesVirtualDirectory -identity &quot;SERVERNAME\EWS (Default Web Site)&quot; -externalurl http
s://SERVERNAME/ews/exchange.asmx -basicauthentication:$true

did the trick for me! (the basicauthentication:$true is the important part) Hopefully this helps someone else in the future from this headache.