Cannot Insert Contact from a new mail message in Outlook

[Neville Pluck]

Hi Guys\Gals,
need some help please, have recently reinstalled outlook and have used my
old pst file from my recent installation. All my previous settings are
intact. When I open a new mail message and try to retreive an email address
from the address book icon i receive the following error message:

"The address list could not be displayed. The contact folder associated
with the address list could not be opened; it may have been deleted or
moved, or ou do not have the permissions. for information how to remove this
folder from the Outlook address book see MS Outlook help.""

I can open contacts when I go to the contacts Icon in Outlook.
Outlook Version -- 2002
Os -- XP SP1

Any ideas???

Thanks in advance

Nevs

 

[Russ Valentine [MVP-Outlook]]

Of course. It's posted here every day.
It is not unusual for the Outlook Address Book to "lose track" of the
connection to its Contacts Folder when you move or import your PST or update
your Outlook version or OS. Use the following steps to reset the connection,
depending on your Outlook version. Note that in some instances you may
actually have to remove the Outlook Address Book completely from your
Profile, close Outlook, and then re-add it before you can get it to work.

Outlook 2000, Corp/Workgroup:
Go to Tools > Services. Make sure the Outlook Address Book service is
listed. If not, add it. Next, R click on the Contact folder or folders you
want the OAB to display, choose "Properties", go to the Outlook Address Book
tab and check the "Show this folder as an E-mail address book" box. You may
also need to go to Tools > Options > Addressing Tab and choose to show your
Contacts folder.

Outlook 2002:
Go to Tools > E-mail accounts > View or change existing directories or
address books > Outlook Address Book. If it is not listed, back up one step
and add it. If it is, then click on Change. to make sure the Contacts
folder(s) you want to display are listed. You may need to enable the
Contacts Folder as an e-mail address book by R clicking the Folder >
Properties and check the "Show this folder as an E-mail address book" box.
Make sure you restart Outlook after making these changes.

 

[Neville Pluck]

Hi Ross thanks a lot it has worked, is this a feature by design or will
there be a sutiable patch in the future?


Neville

Of course. It's posted here every day.
It is not unusual for the Outlook Address Book to "lose track" of the
connection to its Contacts Folder when you move or import your PST or update
your Outlook version or OS. Use the following steps to reset the connection,
depending on your Outlook version. Note that in some instances you may
actually have to remove the Outlook Address Book completely from your
Profile, close Outlook, and then re-add it before you can get it to work.

Outlook 2000, Corp/Workgroup:
Go to Tools > Services. Make sure the Outlook Address Book service is
listed. If not, add it. Next, R click on the Contact folder or folders you
want the OAB to display, choose "Properties", go to the Outlook Address Book
tab and check the "Show this folder as an E-mail address book" box. You may
also need to go to Tools > Options > Addressing Tab and choose to show your
Contacts folder.

Outlook 2002:
Go to Tools > E-mail accounts > View or change existing directories or
address books > Outlook Address Book. If it is not listed, back up one step
and add it. If it is, then click on Change. to make sure the Contacts
folder(s) you want to display are listed. You may need to enable the
Contacts Folder as an e-mail address book by R clicking the Folder >
Properties and check the "Show this folder as an E-mail address book" box.
Make sure you restart Outlook after making these changes.

--
Russ Valentine
[MVP-Outlook]

Hi Guys\Gals,
need some help please, have recently reinstalled outlook and have used my
old pst file from my recent installation. All my previous settings are
intact. When I open a new mail message and try to retreive an email address
from the address book icon i receive the following error message:

"The address list could not be displayed. The contact folder associated
with the address list could not be opened; it may have been deleted or
moved, or ou do not have the permissions. for information how to remove this
folder from the Outlook address book see MS Outlook help.""

I can open contacts when I go to the contacts Icon in Outlook.
Outlook Version -- 2002
Os -- XP SP1

Any ideas???

Thanks in advance

Nevs

 

[Russ Valentine [MVP-Outlook]]

Neither.
It's one of many reasons we advise people not to import PST's. Too many
links are broken.
--
Russ Valentine
[MVP-Outlook]

Hi Ross thanks a lot it has worked, is this a feature by design or will
there be a sutiable patch in the future?


Neville

Of course. It's posted here every day.
It is not unusual for the Outlook Address Book to "lose track" of the
connection to its Contacts Folder when you move or import your PST or update
your Outlook version or OS. Use the following steps to reset the connection,
depending on your Outlook version. Note that in some instances you may
actually have to remove the Outlook Address Book completely from your
Profile, close Outlook, and then re-add it before you can get it to work.

Outlook 2000, Corp/Workgroup:
Go to Tools > Services. Make sure the Outlook Address Book service is
listed. If not, add it. Next, R click on the Contact folder or folders you
want the OAB to display, choose "Properties", go to the Outlook Address Book
tab and check the "Show this folder as an E-mail address book" box. You may
also need to go to Tools > Options > Addressing Tab and choose to show your
Contacts folder.

Outlook 2002:
Go to Tools > E-mail accounts > View or change existing directories or
address books > Outlook Address Book. If it is not listed, back up one step
and add it. If it is, then click on Change. to make sure the Contacts
folder(s) you want to display are listed. You may need to enable the
Contacts Folder as an e-mail address book by R clicking the Folder >
Properties and check the "Show this folder as an E-mail address book" box.
Make sure you restart Outlook after making these changes.

--
Russ Valentine
[MVP-Outlook]

Hi Guys\Gals,
need some help please, have recently reinstalled outlook and have used my
old pst file from my recent installation. All my previous settings are
intact. When I open a new mail message and try to retreive an email address
from the address book icon i receive the following error message:

"The address list could not be displayed. The contact folder associated
with the address list could not be opened; it may have been deleted or
moved, or ou do not have the permissions. for information how to

remove
this

folder from the Outlook address book see MS Outlook help.""

I can open contacts when I go to the contacts Icon in Outlook.
Outlook Version -- 2002
Os -- XP SP1

Any ideas???

Thanks in advance

Nevs