Cannot install Office XP Service Pack 3

[Mark]

I have my system set for Automatic Updates and it is coming up with an update
to XP Service Pack 3, however when I try to install it goes through the
process and prompts me to enter my Office XP Standard for Students and
Teachers CD which I have done and at the end of the process the pop up window
states that XP Service Pack 3 did not install.

Having browsed the support centre, I tried to manuall install the update
using OfficeXpSp3-kb832671-fullfile-enu.exe and during the installation of
the update I received an error message as follows;

Err 1402 Set up cannot open the registry key.
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\IMAIL.
Verify that you have sufficient permissions to access the registry or
contact Microsoft Product Support Services (PSS) for assistance.

Can anyone please point me in the right direction?

Many thanks.
Mark

 

[garfield-n-odie [MVP]]

See http://support.microsoft.com/?kbid=838687 "You receive an error
message when you install an Office program or open an Office program or
document".

 

[Mark]

See http://support.microsoft.com/?kbid=838687 "You receive an error
message when you install an Office program or open an Office program or
document".

Mark wrote:Many thanks for your help. I'll give that a try. Regards