CANNOT INSTALL OUTLOOK INSTANT SEARCH

[Sproxton]

I have Office and Outlook 2007 . At the top of my Outlook inbox is an orange
bar that says 'Click here to enable Instant Search'. When I click on it, it
takes me to a webpage where I download a 4.7MB file whose name ends in
'enu.exe'.

When I run the .exe file, an error message appears that says: 'Setup has
failed. Make sure Terminal Services are enabled before re-running setup'.

It never gets any further than that. I remember it was the same with the
Office 2007 Beta.

What is wrong? Why won't instant search install? Help, please!

 

[Jocelyn Fiorello [MVP - Outlook]]

Try running the Office Diagnostics from the Help menu in Outlook...see if
that helps any.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***

 

[Sproxton]

Hi. I ran all the diagnostics but no problems found.

Am I downloading the right file? What is the other one, the MSI file?

I am also unable to install Messenger Live - I get eternally spinning
buddies; but that's another saga that no-one on here has been able to answer.

No more ideas on the Instant Search? It's not a show-stopper but it's
annoying.

Thanks

 

[Jocelyn Fiorello [MVP - Outlook]]

In my research I found that the current policy for naming hotfixes and
patches is to end the filenames with "enu.exe", so that must be what you did.
I haven't found any other posts about your specific issue so far, but do you
know what the full filename of the file you installed was?

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***

 

[Sproxton]

Hi

When I click on the "Click here to enable Instant Search" bar, it takes me
to this web page:
http://www.microsoft.com/downloads/...de-49b9-4e69-9227-2206277ab7c9&displaylang=en

If you page down, you will see there are two files. The one I am installing
is this:
WindowsDesktopSearch-KB917013-V301-XP-x86-enu.exe

and the other one is this:

WindowsDesktopSearch-KB917013-V301-XP-x86-ENU.MSI

Thanks.

 

[Jocelyn Fiorello [MVP - Outlook]]

I guess you can try downloading and installing the .MSI file instead of the
..EXE and see if it works...I will have to do a little more looking around to
see if anyone else has reported this issue. Have you also downloaded and
installed all available Windows and Office updates?

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***

 

[Sproxton]

Hi Jocelyn

I downloaded the other file (the .MSI one) and exactly the same error
message appeared about 'terminal services'.

Stumped!

 

[Jocelyn Fiorello [MVP - Outlook]]

OK. I will do some more research...if I find anything, I will get back to
you. If you get no response for several days you can repost your question to
see if anyone else has any other ideas, but please make sure you post all the
details of what you've already tried, including my suggestions.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***

 

[William Lefkovics [MVP]]

http://support.microsoft.com/kb/929361

"When you try to install WDS, you receive the following error message if the
Terminal Services service is disabled:
Setup has failed. Make sure Terminal Services are enabled before re-running
setup.

RESOLUTION
To resolve these issues, start the Terminal Services service, and then
reinstall WDS.

To start the Terminal Services service, follow these steps: 1. Click Start,
click Run, type services.msc, and then click OK.
2. Right-click Terminal Services, and then click Start."

 

[Sproxton]

Hi William

I tried this but when I right-click on Terminal Services in the list, the
'Start' option is greyed out (as are Stop, Pause, Resume, Restart). The
options All Tasks, Refresh, Properties, Help are selectable. Under All
Tasks, the five options Start, Stop, Pause, Resume, Restart are greyed out
again.

I think this one is going to be like my Messenger Live spinning buddies -
insoluble!

 

[Pat Willener]

If you right-click on the Terminal Services service, then Properties,
what is the Startup type: 'Automatic', 'Manual', or 'Disabled'? If it is
'Disabled', set it to 'Manual', reboot, and you should be able to start
the service (if it's not started automatically'.

P.S. the .EXE and .MSI installers are the same; .EXE is a
self-extracting archive containing the .MSI installer.

 

[Sproxton]

Thanks, Pat
I think we're getting somewhere. Now, having done what you suggested, the
..exe file now begins to install and I don't get the error message any more.
However, I now get this error message: 'Please uninstall previous versions of
Windows Desktop Search before installing WDS 3.01'.

How do I uninstall (or even find) the existing WDS component? I have gone
to Add/Remove Programs in Control Panel but can't find it as a component if I
select 'Change' against 'Microsoft Office Professional'.

The webpage where the .exe download file came from suggests that WDS 3.01
should simply upgrade the old one.

If you can help with this last step, I think that will crack it! Thanks
again.