Cannot Install Two New 2003 Post-SP1 Updates

T

Tim

I've tried running Office Update and running full file versions but the
installation fails. The files downloaded fine but will not install. I am
referring to updates KB885828 and KB891067. Any help would be greatly
appreciated! Thanks.

Error message is: "Error 2902. An internal error has occurred.
(ixfAssemblyCopy) Contact your Information Technology department for
assistance."
 
G

Goose [MS]

Looks like there's a KB article that reflects this case:

You receive an "Error 2902. An internal error has occurred" error message or
an "Installation unsuccessful" error message when you install an Office 2003
update on a computer that has Windows Installer 3.0 installed

http://support.microsoft.com/default.aspx?scid=kb;en-us;895975

Gustavo Munoz Castro
Software Test Engineer
Microsoft

Legal Disclaimer: This posting is provided "AS IS" with no warranties, and
confers no rights.
 
T

Tim

Thanks for the help! That did the trick.

Goose said:
Looks like there's a KB article that reflects this case:

You receive an "Error 2902. An internal error has occurred" error message or
an "Installation unsuccessful" error message when you install an Office 2003
update on a computer that has Windows Installer 3.0 installed

http://support.microsoft.com/default.aspx?scid=kb;en-us;895975

Gustavo Munoz Castro
Software Test Engineer
Microsoft

Legal Disclaimer: This posting is provided "AS IS" with no warranties, and
confers no rights.
 

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