I received a [bulk] message today in Entourage, so I tried to move it
to the junk folder. However, each time I tried to either move it or
even delete it, a prompt appeared: "The action could not be completed.
An unknown error (16002) has occurred." I was able to delete other
messages, or move them to the junk folder. I even exited Entourage and
restarted it. But this one won't budge. How can I get rid of the
troublesome message? Thanks!
This could be a sign of database corruption, but the other errors close in
number to 16002 have other solutions that you might want to check out if
rebuilding does not help.
<
http://www.entourage.mvps.org/error/page.html#error16007>
How to rebuild database:
As with any procedure like rebuild, it¹s a good idea to make a backup prior
to running. Your data should not be erased, but if something fails during
this process data could be lost. To be doubly sure, duplicate your Identity
folder prior to the rebuild.
Make sure you have enough hard disk space available for twice the size of
your database. As part of the rebuilding process, Entourage creates a second
database file. (Note: your HD also needs breathing room to function)
1. On the Entourage menu, click Turn Off Office Reminders.
2. Quit Messenger and all Microsoft Office applications, including
Entourage.
Hold down the Option key and re-launch the application. In a few seconds,
you¹ll be greeted with the database utility. You can verify and, if
necessary, rebuild the Entourage database by using the Microsoft Database
Utility.
During the rebuild process, the old files are renamed in case for some
reason the rebuild was not successful. After you¹ve rebuilt your database
and checked the application¹s performance, you can delete the old version
from your hard drive. Do NOT throw away these files unless you are satisfied
with the rebuild:
Old files are named:
Main [Backed up date and time will be shown] e.g. Main [Backed up 1.21.2007
13.35]
For help with older versions of Entourage see:
<
http://www.entourage.mvps.org/database/rebuild.html>
