Hi all,
First off, sorry for the trouble, Duncan. I know how frustrating this must
be for you. I appreciate your patience. Rest assured we are looking for an
answer.
A search through the Office code base does not turn up an error 10660. I
have a feeling it lives in a string table and that will take a bit more work
to find. I'll let you know what I discover.
If you can bear with me, I'd also like you to try a few more things. Some of
these might be redundant from what John and others have recommended. If
you've already tried them, simply ignore and move to the next item.
1. Uninstall Office. Navigate to the folder where it used to reside and
delete it (if it still exists)
2. Go to System Prefs. Under Users, remove all start up items (make a note
to add the back later)
3. Go to <HD>:Library:Application Support: and move or delete the Microsoft
Folder
4. Go to ~/Library/Fonts move any fonts found in this folder to a new
location (outside of the Fonts folder)
5. Go to ~/Library/Caches/ and delete all Microsoft Folders
6. Move or delete ~/Documents/Microsoft User Data
7. Go to ~/Library/ and delete the Microsoft folder
8. Go to ~/Library/Preferences and delete the following files
-All files that begin with "com.microsoft"
-All files that being with "microsoft"
-Microsoft folder
9. Open the Disk Utility (found in Applications/Utilities and run a
permissions check and verify the disk
10. Reboot.
Be sure to back up anything you want to keep from the above steps. These
steps should remove all remnants of Office from your system. (aside from the
PID)
Reinstall Office and see if things are any better. If the above steps does
not remedy your problem, please send the following to me (e-mail is below):
1. Screen shot of the error
2. The complete crash log (copy from the crash dialog and paste it into an
e-mail)
3. Start up Activity Monitor (in Applications/Utilities) and do a File>Save
to regular text.
I also want to confirm that this is specific to Office 2004 and 2008 has not
been installed on the machine.
Also, please let me know at any time you have ever installed any 3rd party
plug-ins or add-ons for Office.
Lastly, feel free to contact me directly.
Thanks!
Curt
Hi Curt:
Are you still around? I have run out of ideas here. What should I advise
this user?
Duncan: Please don't do anything else until we get Curt's take on this.
Curt is the Microsoft Software Engineer fighting the fires in this group
currently.
A 10660 error means "Unable to find something", but I am not sure what.
Oh: One thought... "How" are you trying to open a Word .doc? If you use
File>Open from within Word, what happens? The ability to double-click files
on the desktop will not appear until Word has successfully launched for the
first time, at which time, it should generate the preferences needed to tell
the System what to do with double-clicked .docs.
Cheers
--
Curt Laird
Software Development Engineer in Test
Microsoft MacBU - Word
(e-mail address removed) (remove ³ONLINE² for all replies)
This posting is provided ³AS IS² with no warranties, and confers no rights.
