Cannot Open Files in Word

[Zach]

When I try to open a document in Word 2007, regardless of its file extension,
I get an error message saying my antivirus program is not allowing me to open
the file. I tried disabling my antivirus program, as it suggested, and it
came up with the same thing! Please help me!

 

[Terry Farrell]

If it is Norton Anti Virus, you need to disable the Office Plug-in under
advanced options.

 

[LMW]

Hi Terry,
You had helped me with a problem similar to this about a month ago (Norton
making Word take a LONG time to open, etc).
I'm just now getting around to trying to disable or remove Norton
completely. When I try to do as you suggested (go into Norton and click on
Advanced options), Norton won't let me do anything because it's not
activated. In other words, I don't even see the advanced options. The big
'ol "SYSTEM STATUS: TRIAL PERIOD EXPIRED" comes up when I try to open
Norton.
Any other suggestions? Thanks so much for your help...
Lisa

 

[Zach]

Hi Terry. Thanks so much for your help. Could you be a little more specific
about the advanced options in Norton? I'm having a little trouble finding
them. Thanks again.

 

[Terry Farrell]

I don't use NAV so I don't know, but if you check with the MSKB, there is
definitely a FAQ on this problem which gives you a step by step guide to
disabling the plug-in.

Terry