Cannot open nor delete mesage

D

drc

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Processor: Intel
Email Client: pop

My wife received a message which cannot be opened, nor deleted. Once the cursor is near or on that message, she gets a dialogue Box which reads "the action could not be completed. An unknown error (4362) occurred.
The dialogue box disappears only after clicking the Okay button.
The software seen to hide messages that have been received, and only by running the mouse over the once populated inbox area will the messages reappear.
This happened a month ago, and only after re- installing the software therefore reintroducing address book, etc,did things get back to normal. This is not the way I wish to go, since I was fortunate to save most data.
Any suggestions or fixes available.
David
 
G

Guest

I went to Entourage database and found an article about "rebuild your database". That has deleted the message and corrected the problem, at least for now.

David
 

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