Cannot open PST files

[Rob]

I upgraded from Outlook 2002 to 2007. Now I am not able to attach my old PST
files. File > open has no option for PSTs. In the Account settings, data
files tab, I can click on Add, but under ‘types of storage’, there is
nothing. Is there a way to correct this?

 

[DL]

File>Open>Data File
Presumably Outlook / Office is activated

 

[Rob]

yes

File>Open>Data File
Presumably Outlook / Office is activated

 

[Rob]

There is now option to add PST through file?open

File>Open>Data File
Presumably Outlook / Office is activated

 

[William]

There is now option to add PST through file?open

Read carefully:

File > Open > DATA FILE!

 

[Rob]

As I said in the original post, the option for PST does not exist. The
options I have under File>open are: selected items, other users folder and
calendar.

Going to File>data file management, on the data files tab there is an option
to Add, but the box that opens is blank under 'types of storage'. I cannot
see a way to add a PST with this.

 

[William]

As I said in the original post, the option for PST does not exist. The
options I have under File>open are: selected items, other users folder and
calendar.

OK, understood. Unfortunately, you've been confusing the issue by
referring to an "option for PST". The option, when it is there,
doesn't mention PSTs.

There should be a fourth option beneath the three you mentioned. That
option is "Outlook Data File", and it's the one you want.

I don't know why that option isn't there, but I suggest you try
resetting the toolbars:

View > Toolbars > Customize > Toolbars > Reset.

 

[Brian Tillman [MVP - Outlook]]

As I said in the original post, the option for PST does not exist. The
options I have under File>open are: selected items, other users folder and
calendar.

Going to File>data file management, on the data files tab there is an option
to Add, but the box that opens is blank under 'types of storage'. I cannot
see a way to add a PST with this.

Were I seeing this, I'd start with a clean mail profile. If you're in a
corporate environment, it's possible the IT staff has disabled the ability to
open PSTs.