Cannot open Word 2007 doc

[wclark]

I have a Mac G5. Mac OS X 10.4.10. I am receiving documents that are
attached to emails that were created using Word 2007. The documents
have the extension ".doc"

I am running Office for Mac and the Word program is Version 11.3.5.

Any advice?

Bill

 

[Daiya Mitchell]

If the documents have the extension .doc, you should be able to open
them. Files with extension .docx (note the x) would require you to
download the beta converter. Can you confirm you didn't misread or
mistype and they are really .doc? (no x)

Let's eliminate some common issues:
--try both double-clicking the doc and using File | Open from within Word
--if you are using Entourage, check your Tools | Accounts [AccountName]
Options settings and make sure that you don't have emails over a certain
size set to only partially download. If you do, the doc won't open
because it isn't all the way there.

Daiya

 

[litttle.creature.inc]

Hello,
further to what Daiya has said. When you check that the messages are
not partly left on the server (Daiya second note) open your message
and save the file to any place (do not click on the attached file to
open, save it). Start word and see if you have checked in Preference

Confirm conversion at open. Close word and try to open your saved

attachment by word - either drag and drop your document on the W icon,
or open word and do file>open. You might be asked by now about
conversion of your document (that happens if you check the confirm
conversion option and the file you want to open is not native Word
document).
Let us know, how you did,
Good luck

If the documents have the extension .doc, you should be able to open
them. Files with extension .docx (note the x) would require you to
download the beta converter. Can you confirm you didn't misread or
mistype and they are really .doc? (no x)

Let's eliminate some common issues:
--try both double-clicking the doc and using File | Open from within Word
--if you are using Entourage, check your Tools | Accounts [AccountName]
Options settings and make sure that you don't have emails over a certain
size set to only partially download. If you do, the doc won't open
because it isn't all the way there.

Daiya

I have a Mac G5. Mac OS X 10.4.10. I am receiving documents that are
attached to emails that were created using Word 2007. The documents
have the extension ".doc"

I am running Office for Mac and the Word program is Version 11.3.5.

Any advice?

Bill